Remote Insurance Case Management Jobs in Springfield, MA

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Hartford Global Specialty - Financial Lines entry level Claims Analyst in our Employment Practices Liability ("EPL") unit, you will be responsible for handling an inventory of claims-made, large company, middle market and small commercial EPL claims, many of which are Charges with the Equal Employment Opportunity Commission or similar State agencies. This role will also provide support to EPL Team Leader and other EPL team members requiring assistance and/or information in the management of claims of higher complexity and/or exposure.

Responsibilities include all aspects of claim file management including but not limited to:

• Conducting investigations and analyzing and evaluating the information learned;

• Accurately analyzing and determining coverage, liability and damages based upon the facts of each claim;

• Proactively managing caseload including evaluation of overall exposure and identification of potential financial impact to the policy, leading to the development of effective file strategy and sound reserve rationale;

• Communicating written position(s) to insureds, management and other required parties on coverage, liability, damages and other issues;

• Professionally and appropriately working with stakeholders including defense counsel, insureds' representatives, co-defendants, underwriters and agents;

• Proactively manage litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review;

• Developing and implementing resolution strategies to achieve high quality outcomes;

• Ensuring files are appropriately documented on a timely basis;

• Presenting cases to management for expense or indemnity reserve authority on appropriate files;

• Preparing comprehensive reports to claim leadership on case developments and policy issues, etc;

• Working toward participating with others in the preparation for or attendance at mediations, settlement conferences and/or trials;

• Providing support to, and working collaboratively with Team members on case specific issues as needed, departmental reporting and/or miscellaneous projects, etc.

• Responding appropriately and timely to inquiries/requests for information from all business partners, including agents, policyholders, Underwriters and actuaries while providing superior customer service.

Teamwork and Team Building

• Support and help create a team environment where differences are valued

• Build appropriate rapport and constructive and effective relationships with people inside and outside the organization.

• Strive for Excellence - Motivate yourself and others to achieve high standards and continuously improve.

Experience, education and skills:

• Bachelor's degree required; professional designation and/or legal degree a plus;

• Insurance company (or law firm) experience a plus;

• Basic knowledge/understanding of professional lines, and/or litigated coverage and liability exposure desired; EPL a plus

• Candidate should possess strong organizational and analytical skills, and be disciplined and results-oriented.

Candidates should demonstrate the following competencies:

• Excellent oral and written communication skills;

• Strong strategic thinking abilities and execution skills;

• An ability to communicate thoughts clearly and concisely, and to influence and persuade others;

• Superior interpersonal skills, with an ability to work well as part of a team and/or in supporting roles.

Behaviors at The Hartford

• Be courageous. Take action big or small. Own it.

• Break through. Be curious, transparent and innovate together. Solve it.

• Better the experience. Demonstrate our true character to our customers, coworkers and communities. Live it.

WHAT ELSE CAN YOU TELL ME?

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA, NYC, NY) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us|Our Culture|What It's Like to Work Here|Perks & Benefits