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Remote Insurance Call Center Jobs in Phoenix, AZ

RemX

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Remote Call Center Supervisor (Experience Required)

Phoenix, AZ · Remote

$31/hr

We are seeking an experienced Remote Call Center Supervisor(US BASED ONLY) to oversee daily call center operations, support frontline agents, and serve as the primary communication bridge between ...

RemX

Remote Healthcare Call Center Rep $16/hr

Phoenix, AZ · On-site +1

$16/hr

Call Center Representative Pay: $16/hr. Weekly Pay plus Benefits Schedule: Be available to work a ... REMOTE CSR POSITION). Please apply online and we will review your resume and contact you. If we ...

ASCENSUS

Bilingual Call Center Representative

Phoenix, AZ · Remote

$19/hr

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

RemX

$16/Hr. Remote Call Center Rep.

Phoenix, AZ · On-site +1

$16/hr

Place calls to insurance companies on behalf of patient needs. * Adhere to call center metrics and HIPAA regulations.. Job Requirements: Must have: Must have 1 year or more of recent customer service ...

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All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Phoenix, AZ

Remote Insurance Call Center information

See Phoenix, AZ salary details

$10

$17

$24

How much do remote insurance call center jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote insurance call center in Phoenix, AZ is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Phoenix, AZ? The most popular types of Insurance Call Center jobs in Phoenix, AZ are:
What are popular job titles related to Remote Insurance Call Center jobs in Phoenix, AZ? For Remote Insurance Call Center jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Phoenix, AZ look for? The top searched job categories for Remote Insurance Call Center jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Remote Insurance Call Center jobs? Cities near Phoenix, AZ with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Phoenix, AZ as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 38% In-person, 6% Hybrid, and 56% Remote job distribution, with an average salary of $35,556 per year, or $17.1 per hour.

Remote Call Center Supervisor (Experience Required)

RemX

Phoenix, AZ • Remote

$31/hr

Full-time

Medical, Dental, Vision

Posted 11 days ago

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Job description

We are seeking an experienced Remote Call Center Supervisor(US BASED ONLY) to oversee daily call center operations, support frontline agents, and serve as the primary communication bridge between internal teams and external partners. Interested apply now!!

Position: Remote Call Center Supervisor

Start Date: TBD
Equipment Provided and Shipped directly to your home
Paid Training Included

Weekly pay/Full time hours

MUST BE LOCATED IN ONE OF OUR U.S APPROVED STATES FOR CONSIDERATION
Schedule: Must be able to work any 8‐hour shift assigned to you Monday–Friday between 8 AM–10 PM EST.

Key Responsibilities

  • Lead, coach, and support remote call center agents to ensure high‐quality service delivery.
  • Act as the liaison between clients, leadership teams, and call center staff.
  • Monitor daily call flow, performance metrics, and service levels.
  • Conduct virtual team meetings, training sessions, and performance reviews.
  • Resolve escalated issues and ensure timely follow‐up with customers and partners.
  • Maintain accurate documentation, reporting, and communication logs.
  • Collaborate with leadership to improve processes, workflows, and customer satisfaction.

Requirements: MUST HAVE 2+ years of RECENT call center management or liaison experience

(NO EXCEPTIONS)

  • Recent experience in leadership with awesome communication, and conflict‐resolution skills.
  • Ability to work any shift within 8 AM–10 PM EST/CST, Monday–Friday.
  • Tech‐savvy and comfortable navigating multiple systems.
  • Reliable high‐speed internet and quiet workspace. (NO MOBILE HOTSPOTS ALLOWED)

APPLY NOW!

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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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