ZipRecruiter

Log In

2

Remote Insurance Call Center Jobs in Peoria, IL (NOW HIRING)

AO Globe Life

Remote Sales Specialist

Peoria, IL · On-site +1

🔥 Ignite Your Career from Anywhere - Join Our Thriving Insurance Team! 🔥 Are you ready to ... We provide high-quality leads, so no need to call family or friends! * 🚀 Flexible Hours: This is ...

AO Globe Life

Remote Sales Specialist

Peoria, IL · On-site +1

🔥 Ignite Your Career from Anywhere - Join Our Thriving Insurance Team! 🔥 Are you ready to ... We provide high-quality leads, so no need to call family or friends! * 🚀 Flexible Hours: This is ...

AO Globe Life

Remote Sales Specialist

Peoria, IL · On-site +1

🔥 Ignite Your Career from Anywhere - Join Our Thriving Insurance Team! 🔥 Are you ready to ... We provide high-quality leads, so no need to call family or friends! * 🚀 Flexible Hours: This is ...

AO Globe Life

Remote Sales Specialist

Peoria, IL · On-site +1

🔥 Ignite Your Career from Anywhere - Join Our Thriving Insurance Team! 🔥 Are you ready to ... We provide high-quality leads, so no need to call family or friends! * 🚀 Flexible Hours: This is ...

AO Globe Life

Remote Sales Specialist

Peoria, IL · On-site +1

🔥 Ignite Your Career from Anywhere - Join Our Thriving Insurance Team! 🔥 Are you ready to ... We provide high-quality leads, so no need to call family or friends! * 🚀 Flexible Hours: This is ...

AO Globe Life

Remote Sales Specialist

Peoria, IL · On-site +1

🔥 Ignite Your Career from Anywhere - Join Our Thriving Insurance Team! 🔥 Are you ready to ... We provide high-quality leads, so no need to call family or friends! * 🚀 Flexible Hours: This is ...

AO Globe Life

Remote Sales Specialist

Peoria, IL · On-site +1

🔥 Ignite Your Career from Anywhere - Join Our Thriving Insurance Team! 🔥 Are you ready to ... We provide high-quality leads, so no need to call family or friends! * 🚀 Flexible Hours: This is ...

next page

Showing results 1-20

All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Peoria, IL

Remote Insurance Call Center information

See Peoria, IL salary details

$10

$16

$24

How much do remote insurance call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote insurance call center in Peoria, IL is $16.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.65 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Peoria, IL?

The most popular types of Insurance Call Center jobs in Peoria, IL are:

What are popular job titles related to Remote Insurance Call Center jobs in Peoria, IL?

For Remote Insurance Call Center jobs in Peoria, IL, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Peoria, IL look for?

The top searched job categories for Remote Insurance Call Center jobs in Peoria, IL are:

What cities near Peoria, IL are hiring for Remote Insurance Call Center jobs?

Cities near Peoria, IL with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Peoria, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $35,136 per year, or $16.9 per hour.

Call Center Supervisor

Illinois Mutual Life Insurance Company

Peoria, IL • On-site, Remote

$58K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Job Type
Full-time
Description
Job Title: Call Center Supervisor
Department: Policy Service
Reports To: Manager, Policy Service
Location: Home Office
Job Type: Full Time
Commitment to Core Values
At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions:
  • Be honest, reliable and respectful
  • Think of other first
  • Work together to create results
  • Stand out with personal, caring service

Job Summary
Call Center Supervisor is responsible for overseeing the department call centers. This role is also responsible for planning, conducting and leading ongoing call coaching for the operation of the department under minimal supervision to ensure departmental customer service expectations are met and maintained. This position requires thorough knowledge of company products and is responsible for the primary training of Service Representatives. The Call Center Supervisor reports to the Policy Service Manager.
Primary Responsibilities
  • Efficiently and effectively train, develop and monitor overall performance of direct reports
  • Actively monitor progress of direct reports and ensure team is trained to respond professionally, courteously, quickly and accurately to all inquiries from customers
  • Works to resolve inquiries pertaining to the call centers and serves as a resource for the department
  • Complete call coaching for all department employees eligible for call coaching program and facilitate results per department plan
  • Monitor call centers daily and make scheduling, timing and/or administration recommendations to management accordingly
  • Demonstrate ability to interpret policy provisions for all active policy types
  • Execute in depth knowledge of all departmental processes relating to company procedures and facilitate consistent application throughout department
  • Communicate effectively with both internal and external customers
  • Take a proactive lead role in the daily workflow of the teams
  • Provide strong leadership and set a professional example for direct reports
  • Foster communication to maintain positive, professional relationships with direct reports
  • Proactively look for continued ways to improve efficiencies within the department
  • Efficiently process service requests from assigned work queue as necessary
  • Attend, participate and present as assigned for team and department meetings
  • Identify needs of our customers and take appropriate escalation action
  • Efficiently and effectively intervene and appropriately research any product related problems that may arise within the teams
  • Act as a liaison between direct reports and management
  • Recommend, manage and handle special projects as needed
  • Participate in interview and hiring process of applicants for open positions
  • Assume additional responsibilities as needed in the absence of departmental management and/or other supervisor

Anticipated Salary: $58,500 - $62,000
Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include:
  • Compressed 4 1/2-day work week (Half-Day Fridays)
  • No monthly premium cost for employee medical, life and disability insurance coverage
  • Paid time-off accrual, including annual rollover; and paid holidays
  • Competitive 401(k) plan with immediate vesting on Company contributions
  • Discounted on-site employee cafeteria
  • On-site exercise facility and company-provided exercise time
  • Tuition reimbursement and training incentives
  • Access to voluntary dental and vision insurance coverage

Qualifications
  • Bachelor's Degree required
  • Three years of prior insurance industry experience required, Life and Health preferred
  • Three years of prior call center experience required
  • Industry education designation required, FLMI, ACS, AIRC preferred
  • Ability to multi-task and effectively meet deadlines
  • Proficiency with Microsoft Office Programs
  • Strong time management skills and ability to prioritize
  • Ability to maintain confidentiality and adhere to privacy standards
  • Demonstrate reliability, accountability, integrity and professionalism
  • Flexible and adaptable to changes
  • Strong initiative and solid judgment abilities and skills
  • Work successfully in a team environment
  • Ability to lead and motivate people appropriately within expectations
  • Ability to communicate effectively and appropriately to direct reports
  • Strong written communication skills
  • Ability to work independently and set personal goals and action plans

Required Competencies (Proficiency Level)
  • Accountability (2)
  • Continuous Learning (1)
  • Customer Focus (2)
  • Integrity (2)
  • Organizational Awareness (1)
  • Teamwork - Proficiency Level (2)

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs.
Illinois Mutual is an equal opportunity employer.

Apply