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Remote Insurance Call Center Jobs in Holyoke, MA

Medical Insurance Specialist Homecare

Enfield, CT ยท Remote

$17.25 - $21.25/hr

ID# JR-137182 Medical Insurance Specialist - Homecare experience preferred Remote- living in CT, MA ... Wherever our patients call home and wherever they are on their health journey, we care. Each team ...

Medical Insurance Specialist Homecare

Enfield, CT ยท Remote

$17.25 - $21.25/hr

ID# JR-137182 Medical Insurance Specialist - Homecare experience preferred Remote- living in CT, MA ... Wherever our patients call home and wherever they are on their health journey, we care. Each team ...

Showing results 21-40

Remote Insurance Call Center information

See Holyoke, MA salary details

$10

$17

$24

How much do remote insurance call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote insurance call center in Holyoke, MA is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.75 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are popular job titles related to Remote Insurance Call Center jobs in Holyoke, MA?

For Remote Insurance Call Center jobs in Holyoke, MA, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Holyoke, MA look for?

The top searched job categories for Remote Insurance Call Center jobs in Holyoke, MA are:

What cities near Holyoke, MA are hiring for Remote Insurance Call Center jobs?

Cities near Holyoke, MA with the most Remote Insurance Call Center job openings:

Licensed Mental Health Counselor - Remote Position at Healing Villa Counseling Center

Healing Villa Counseing Center

Springfield, MA โ€ข Remote

Full-time

Medical, Retirement, PTO

Posted yesterday

New


Job description

Position Overview

We are seeking dedicated and fully licensed Mental Health Counselors to join our dynamic team at Healing Villa Counseling Center. This is a full-time remote position where you will play a vital role in providing high-quality mental health services to clients. Your expertise will contribute to our mission of fostering wellness and empowering individuals to overcome their mental health challenges.

About the Organization

Healing Villa Counseling Center is a comprehensive community health clinic located in Springfield, Massachusetts. Our organization is committed to delivering accessible mental health care to diverse populations, offering a range of services tailored to meet each clientโ€™s unique needs. We pride ourselves on our collaborative approach, where our licensed therapists work hand-in-hand with a multidisciplinary team to ensure holistic and effective treatment for every client.

Work Environment

Our clinic provides a supportive remote work setting that allows mental health professionals the flexibility to manage their schedules while meeting client needs. As a licensed therapist, you will work with a diverse group of colleagues, including psychiatrists and case managers, all committed to delivering exceptional care. We encourage a culture of continuous learning, allowing you to expand your knowledge and clinical skills through ongoing training and supervision.

Key Responsibilities
  • Conduct comprehensive assessments and screenings to identify clientsโ€™ mental health conditions and needs, forming the basis for personalized treatment plans.
  • Develop and implement individualized treatment plans that address the specific challenges and goals of clients, ensuring they receive tailored support.
  • Facilitate both individual and group therapy sessions, utilizing evidence-based therapeutic approaches to foster client engagement and progress.
  • Collaborate closely with other members of the treatment team, such as psychologists and case managers, to provide coordinated and integrated care aimed at optimizing client outcomes.
  • Educate and support clients' families, promoting their involvement in the treatment process and helping to foster a strong supportive network.
  • Maintain accurate and confidential client records in accordance with ethical and regulatory standards, ensuring compliance with best practices.
Patient Population / Client Focus

Our clients represent a wide range of backgrounds, presenting with diverse mental health issues including anxiety, depression, trauma, and substance use disorders. As a licensed mental health counselor at Healing Villa Counseling Center, you will have the opportunity to work with individuals from various socioeconomic and cultural backgrounds, enhancing your clinical expertise and cultural competency while making a meaningful difference in their lives.

Qualifications
  • A valid and current license as a Licensed Independent Clinical Social Worker (LICSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Doctor of Psychology (PsyD).
  • A masterโ€™s or doctoral degree in Counseling, Social Work, Psychology, or a related field.
  • Demonstrated training or substantial experience in mental health counseling.
  • A solid understanding of evidence-based practices for treating various mental health disorders.
  • Exceptional therapeutic and counseling skills, enabling you to establish rapport and motivate clients effectively.
  • Strong communication and teamwork abilities, facilitating seamless collaboration within a multidisciplinary treatment team.
Preferred Experience
  • Experience in a community health setting or similar environment where you have engaged with diverse populations.
  • Familiarity with telehealth technologies and virtual therapy platforms.
  • Knowledge of trauma-informed care and culturally competent practices.
Compensation and Benefits
  • Enjoy a competitive salary range of USD 80,000 to 104,000 per year, commensurate with your experience and qualifications.
  • Receive a comprehensive benefits package that includes health insurance, retirement plans, and generous paid time off.
  • Benefit from opportunities for professional development, including workshops and continuing education sessions focused on mental health topics.
  • Thrive in an environment that values your contributions, offers ongoing supervision, and encourages feedback and growth.
  • Access valuable resources and tools to stay up-to-date with the latest research and best practices in the field of mental health counseling.
Career Growth Opportunities

Healing Villa Counseling Center is committed to supporting the professional growth of our counselors. We provide a clear pathway for advancement within the organization, offering mentorship programs, leadership training, and opportunities to specialize in specific areas of mental health. Your career development is a priority, and we encourage you to pursue your aspirations in a nurturing environment.

Why Join Our Team

If you are passionate about making a positive impact in the lives of individuals facing mental health challenges, Healing Villa Counseling Center is the place for you. Here, your skills will be valued, and your work will contribute directly to the well-being of our community. We believe in fostering a compassionate and empowering environment for both our staff and clients.

Application Information

If you are ready to take the next step in your career and join a dedicated team of professionals committed to mental health care, we invite you to apply today. Please submit your resume along with a cover letter detailing your experience and motivation for applying. We look forward to hearing from you and exploring the possibility of working together to make a difference.