2

Remote Insurance Call Center Jobs in Calgary, AB

Be Seen First

Entry Level Insurance Sales Representative (100% Remote) 100% Remote | United States & Canada ... call centers, account management, or administrative work can be helpful, but it is not required.

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

Remote Insurance Call Center information

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Calgary, AB?

The most popular types of Insurance Call Center jobs in Calgary, AB are:

What are popular job titles related to Remote Insurance Call Center jobs in Calgary, AB?

For Remote Insurance Call Center jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Calgary, AB look for?

The top searched job categories for Remote Insurance Call Center jobs in Calgary, AB are:

Entry Level Insurance Sales Representative (100% Remote)

Globe Life Insurance

Calgary, AB • Remote

CA$60K - CA$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance


Job description

Entry Level Insurance Sales Representative (100% Remote)

100% Remote | United States & Canada | Full-Time | Weekly Pay | Training Provided | No Cold Calling

A Remote Sales Career With a Real Starting Point

Starting a new career doesn't have to mean starting at the bottom with no direction.

AO Globe Life is hiring Entry Level Insurance Sales Representatives to join a remote sales team. This position is designed for individuals who are ready to learn the insurance business, work with clients, and develop the skills needed to succeed in a professional sales environment.

Previous insurance experience is not required. Training and ongoing coaching are provided.

The biggest difference? You're not being asked to spend your day chasing strangers.

You'll speak with individuals who have already expressed interest in learning more about available insurance and benefit options.

What the Work Looks Like

This is a people-focused sales position. You'll spend your time having conversations, understanding client needs, presenting options, and helping people move through the next steps.

Responsibilities include:

  • Meet with prospective clients through scheduled phone and virtual appointments
  • Learn about each client's situation, questions, and priorities
  • Present insurance and benefit options in a clear, easy-to-understand way
  • Respond to client questions and provide accurate information
  • Help clients complete applications and required documentation
  • Follow up with clients when additional information or action is needed
  • Maintain accurate records using company systems
  • Attend team meetings, training sessions, and coaching
  • Apply feedback to improve product knowledge and sales performance
  • Stay organized while managing appointments and follow-up activities


Why This Position Stands Out

Work From Home
Handle your responsibilities remotely without a daily commute or traditional office environment.

Leads Are Provided
The role includes access to prospective clients who have already requested information, so the focus is on following up and having productive conversations rather than traditional cold calling.

Structured Training
Learn the products, sales process, systems, and expectations through training and continued coaching.

Weekly Pay
Compensation is commission-based and paid weekly according to the company's compensation structure.

Flexible Remote Environment
Work remotely while maintaining an agreed-upon schedule and meeting performance expectations.

Performance-Based Earnings
Your compensation can increase as your sales results grow. Earnings are based on performance and are not guaranteed.

Career Development
As experience is gained, there may be opportunities to take on additional responsibilities, develop leadership skills, and progress within the organization.


Who Will Do Well Here?

This position can be a strong fit for someone who enjoys working with people and wants a career where effort and consistency matter.

You may be a good match if you:

  • Communicate comfortably by phone or video
  • Listen carefully and ask thoughtful questions
  • Can explain information without making it confusing
  • Are comfortable learning new products and technology
  • Follow through on commitments and scheduled appointments
  • Can manage your time without constant supervision
  • Respond well to coaching and constructive feedback
  • Stay organized when handling multiple conversations and follow-ups
  • Are motivated by measurable goals and personal improvement

Experience in sales, customer service, hospitality, retail, recruiting, education, call centers, account management, or administrative work can be helpful, but it is not required.

Insurance experience is not required. Training is provided.


What You'll Need

  • A residential address in the United States or Canada
  • Reliable internet access
  • A computer suitable for remote work
  • A professional and quiet environment for client appointments
  • Strong verbal and written communication skills
  • Willingness to complete required training and licensing requirements
  • Ability to work independently and stay accountable to scheduled activities


What This Job Is — And What It Isn't

This is a sales position, not a customer service-only role.

The position involves speaking with prospective clients, presenting insurance options, following up, completing applications, and working toward sales goals.

It is also not a cold-calling position. The company provides prospective client leads for representatives to work with.


If you're looking for a remote role where you can simply clock in, complete repetitive tasks, and wait for the day to end, this probably won't be the right fit.

If you're looking for a position where you can learn a professional skill, work directly with clients, and have your performance reflected in your earnings, it may be worth exploring.

Ready to Make Your Next Move?

If you're looking for a way into insurance sales without needing years of industry experience first, apply for the Entry Level Insurance Sales Representative position.

Qualified applicants will receive information about the next step in the hiring process.

Please monitor your email, voicemail, and spam/junk folder after applying for updates regarding your application.

Applicants must have a residential address in the United States or Canada.


What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US