Genesys Cloud Architect
Calgary, AB · Remote
Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
Genesys Cloud Architect
Calgary, AB · Remote
Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
Ability to work independently as a Remote Office Employee (ROE), working in your home office with ... Desire to build exceptional client experiences across multiple channels (i.e. phone, chat, email ...
Ability to work independently as a Remote Office Employee (ROE), working in your home office with ... Desire to build exceptional client experiences across multiple channels (i.e. phone, chat, email ...
... Remote Office Employee (ROE), working in your home office with proven time management ... phone, chat, email, etc.) What's in it for you? We thrive on the challenge to be our best ...
... Remote Office Employee (ROE), working in your home office with proven time management ... phone, chat, email, etc.) What's in it for you? We thrive on the challenge to be our best ...
Remote Chat Email information
See Calgary, AB salary details
$13.56 is the 25th percentile. Wages below this are outliers.
$10.10 - $14.18
29% of jobs
The median wage is $16.67 / hr.
$14.18 - $18.27
34% of jobs
$20.97 is the 75th percentile. Wages above this are outliers.
$18.27 - $22.36
18% of jobs
$22.36 - $26.44
4% of jobs
$26.44 - $30.53
5% of jobs
$30.53 - $34.62
4% of jobs
$34.62 - $38.70
2% of jobs
$38.70 - $42.79
1% of jobs
$42.79 - $46.87
1% of jobs
$46.87 - $50.96
1% of jobs
$50.96 - $55.05
0% of jobs
$10
$21
$55
How much do remote chat email jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for remote chat email in Calgary, AB is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.84 per hour, depending on experience, location, and employer.
What is a remote chat email job?
Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.
What skills and qualifications are needed to thrive as a remote chat email support specialist?
To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are common challenges faced by remote chat email support specialists, and how can they be managed?
Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.
What is the difference between Remote Chat Email vs Remote Customer Support?
| Aspect | Remote Chat Email | Remote Customer Support |
|---|---|---|
| Primary Role | Handling customer inquiries via chat and email | Assisting customers through various channels including phone, chat, and email |
| Required Skills | Excellent written communication, problem-solving, tech-savvy | Strong communication, multitasking, technical knowledge |
| Work Environment | Remote, digital platforms, flexible hours | Remote or hybrid, customer service platforms, flexible hours |
| Common Certifications | None mandatory, but customer service or communication courses helpful | Customer service certifications beneficial |
Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.
What are popular job titles related to Remote Chat Email jobs in Calgary, AB?
For Remote Chat Email jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Calgary, AB look for?
The top searched job categories for Remote Chat Email jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Remote Chat Email jobs?
Cities near Calgary, AB with the most Remote Chat Email job openings:
Job description
Company Description
Additional Information
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.
Responsibilities:
- Lead the end-to-end architecture and design of Genesys Cloud CX solutions
- Translate business requirements into scalable, secure, and high-performing technical designs
- Define and drive the technical roadmap for contact center and CX platforms
- Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
- Provide hands-on technical leadership across solution design, development, testing, and deployment phases
- Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
- Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
- Ensure solutions meet security, compliance, and performance requirements
- Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
- 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
- Proven experience in designing and delivering large-scale cloud contact center solutions
- Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
- Hands-on experience with API integrations (REST/SOAP) and microservices architecture
- Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
- Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
- Solid understanding of business processes and their alignment with customer experience technologies
- Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.