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Remote Insurance Call Center Jobs in Atlanta, GA

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

Achieve call center human resource objectives by interviewing, hiring, training, counseling, and ... Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan ...

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

Achieve call center human resource objectives by interviewing, hiring, training, counseling, and ... Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan ...

Liveops

Remote Customer Service Representative

Smyrna, GA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Dallas, GA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Atlanta, GA

Remote Insurance Call Center information

See Atlanta, GA salary details

$10

$16

$24

How much do remote insurance call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote insurance call center in Atlanta, GA is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.27 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Atlanta, GA?

The most popular types of Insurance Call Center jobs in Atlanta, GA are:

What are popular job titles related to Remote Insurance Call Center jobs in Atlanta, GA?

For Remote Insurance Call Center jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Atlanta, GA look for?

The top searched job categories for Remote Insurance Call Center jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Insurance Call Center jobs?

Cities near Atlanta, GA with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Atlanta, GA as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,437 per year, or $16.6 per hour.

P&C Licensed Sales Representative

First Acceptance Corporation

Lawrenceville, GA • On-site, Remote

$34K - $47K/yr

Full-time

Re-posted 5 days ago

Job description

Summary
Position resides in a high-volume call center providing an excellent customer experience to the customer as well as writing new policies for customers. Responsible for general customer inquiries as well as billing questions, requests, resolving their customer issues, and selling insurance. Managing inbound calls to source leads, as well as outbound calls and preset appointments.
Call Center Hours: Monday - Friday 6 am - 8pm - Saturday 8 am - 5 pm
Essential Job Functions
Sr Call Center Specialist's Job Answer high call volume and respond to requests in a timely manner. Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and various other applications and resources. Process insurance endorsements, such as adding/removing vehicles from a policy, changing insurance coverages and other transactions.
  • This position pays a base salary + commission
  • Provide product/service information and offer add-on products. Must be able to obtain and maintain - at minimum and within 30 days of employment - your residential and non-residential Property and Casualty Insurance license and remain eligible for and insurance license in all states First Acceptance insurance writes business the duration of your employment with First Acceptance Insurance (Bonus offered for P&C licensed individuals as well as bilingual (English/Spanish) individuals Ability to overcome price objections as well as answer any questions while providing an opportunity to complete an application to prospects over the phone Educating the customer about the insurance industry while building them the best quote to insure their needs De-escalate complaints or concerns.
  • Show empathy while providing one call resolution. Maintain expected performance levels and meet or exceed KPIs. Complete other duties as assigned. Proficiency Active listening, independent problem solving and ability to respond professionally and compassionately.
  • Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
  • Adapt and adhere to policies and procedures. Present attributes of a team player committed to growth and development

Desired Qualifications
  • High school diploma or equivalent. Proficient reading, writing and math skills. Bilingual (English/Spanish) preferred.
  • Minimum one year of Call Center experience or two years in customer service environment.
  • Basic level Microsoft Office and Outlook. Data Entry skills. Type 35 wpm.

Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to do manual tasks which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position.
Team member(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
#LI-REMOTE
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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