ZipRecruiter

Log In

2

Remote Insurance Call Center Jobs in Virginia (NOW HIRING)

Sentara

Web and Contact Center Representative

Norfolk, VA · Remote

$15.50 - $19.25/hr

This is a Full-time remote position; Shift Time: 9:30 AM to 6:00 PM EST. In this role, you will ... Minimum 3 years of call center experience (required) * Experience handling community-based inbound ...

Maximus

Technician 1 - Help Desk Support (Call Center)

VA · On-site +1

$20 - $27/hr

This position is fully remote. Employment is contingent upon successful completion of a CMS client ... Additionally, Maximus provides a variety of benefits to employees, including health insurance ...

SOS International LLC

Call Agent

Reston, VA · Remote

$15.50 - $20.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Call Agents perform the call center supported registration process, provide applicable referrals ...

next page

Showing results 1-20

All JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Virginia

Remote Insurance Call Center information

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Virginia? The most popular types of Insurance Call Center jobs in Virginia are:
What are popular job titles related to Remote Insurance Call Center jobs in Virginia? For Remote Insurance Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Virginia look for? The top searched job categories for Remote Insurance Call Center jobs in Virginia are:
What cities in Virginia are hiring for Remote Insurance Call Center jobs? Cities in Virginia with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Virginia as of June 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.
Call Center Analyst - HR Desk

Call Center Analyst - HR Desk

NuAxis Innovations

Reston, VA • Remote

Full-time

Posted 4 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Call Center Analyst - HR Desk for a Full-Time position.

Job Summary:

We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position.  This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. 

Essential Functions:

  • Some of the primary responsibilities of this role include:

  • Handling incoming phone requests from customers

  • Handling incoming electronic requests (Chat, Email, and Fax) from customers

  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.

  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)

  • Researching customer requests to ensure accurate information and resolutions are provided

  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team

  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation

  • Creating, updating, and retiring service center knowledge documentation

  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes

Education:

  • High school diploma or equivalent. Bachelor's Degree preferred.

  • HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire

Knowledge Requirements:

  • Critical thinking skills

  • Active listening skills and effective communication strategies

  • Enterprise ticketing application experience - BMC Remedy Service Management experience preferred

  • Human Resource application support experience preferred

Experience:

Two (2) + years of customer service experience. Service desk or call center experience preferred. 

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

Apply