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Remote Insurance Call Center Jobs in Massachusetts

... health insurance benefits, coverage, claims and eligibility. * Health Care System Navigation ... Preferred * Customer service experience in health care, call center or corporate office.

... health insurance benefits, coverage, claims and eligibility. * Health Care System Navigation ... Preferred * Customer service experience in health care, call center or corporate office.

Showing results 41-60

Remote Insurance Call Center information

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Massachusetts?

The most popular types of Insurance Call Center jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Insurance Call Center jobs?

Cities in Massachusetts with the most Remote Insurance Call Center job openings:

Infographic showing various Remote Insurance Call Center job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Account Executive / Inside Sales (US Remote)

Corebridgefinancial

Boston, MA โ€ข Remote

$17.31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago


Job description

Who We Are
At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

  • We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
  • We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
  • We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
  • We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You'll Work With

This role is working within our COREBRIDGE DIRECT team. We are an organization that is Top 6 in term life insurance sales, and Top 12 in total life insurance issued.

About the role

Our agents provide customers with valuable, in-depth, and personalized term and permanent life insurance information, along with the convenience of handling everything right over the phone. No cold call or prospecting, our potential customer call us directly or request quotes online.

Your role involves conducting suitability analyses to match customers across the United States with the right life insurance products. Agents can potentially earn over 100k in their first year, and we support your success through company paid licensing and comprehensive product and sales training!

You demonstrate your success as a top performer with a strong work ethic and swiftly establish rapport with clients and address objections. You are on a fast track to achieve monthly production goals while articulating our value proposition and adopting a consultative approach. You take action in building product knowledge to build success in a fast-paced environment with minimal supervision, while ensuring compliance with company policies and industry regulations.

What We're Looking For:

  • Minimum of 2 years of sales experience with a proven track record

  • Experience with inbound and/or outbound sales calls, preferably in a call center

  • Excellent verbal and written communication skills

  • Proficiency in a Windows environment with keen attention to detail

  • Ability to acquire a resident US state Life and Health license & reside in state (company-paid training)

Compensation

Compensation for this position in the first year is a combination of hourly pay, guaranteed bonus, and the opportunity to earn commission payments based upon the applicable compensation schedule for the role, which may be amended from time to time.

Newly hired employees (in all jurisdictions, including [CA, NY, NJ, CO, WA]) are paid $17.31 per hour, a minimum guaranteed monthly bonus of $1,333 in months 1 through 7, plus the opportunity to earn commissions. Newly hired employees historically have received average total compensation between $56,000 and $66,000 in their first year. Annual compensation, however, is not guaranteed, other than the hourly pay and guaranteed bonus described above.

The average total compensation for employees in this role after their first year historically has ranged from $62,000 to $112,000, based on a combination of hourly pay and commissions, but is not guaranteed other than the hourly pay.

Work Location

This position is currently designated as US state remote ONLY. Please note must reside in US state for licensing requirements.

Work Schedule

Operating hours are Monday - Friday from 6AM to 6PM Pacific Time, and Saturdays from 7AM to 4PM Pacific Time.

* New agents can expect to work a 5-day work week (40 hours) including Saturdays, with one weekday off (Wednesday, Thursday or Friday). After the first 6-12 months of employment, agents can qualify for a Monday-Friday schedule (no Saturdays) based on their sales production.

Remote Role, Work from Home

#LI-CBF

#LI-SAFG

#LI-Remote

Why Corebridge?
At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
Benefit Offerings Include:

  • Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
  • Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
  • Employee Assistance Program: Confidential counseling services and resources are available to all employees.
  • Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
  • Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
  • Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.


Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer
Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.
We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

To learn more please visit: www.corebridgefinancial.com

Functional Area:

SC - Sales CommissionEstimated Travel Percentage (%):Relocation Provided:American General Life Insurance Company