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Millennium Job Description: ACO REMOTE TRIAGE NURSE

Millennium Physician Group Remote Triage Nurse (RN) plays a vital role in healthcare settings, providing timely and efficient support to patients through remote communication channels. You will be responsible for gathering information from patients, conducting initial assessments, and making decisions regarding the appropriate level of care needed. Your ability to quickly and accurately identify urgent medical situations will be essential in ensuring the timely and appropriate treatment of patients.

• Uphold and support the mission, objectives and policies of Millennium Physician Group.
• Respond promptly to incoming calls
• Triage the caller's stated symptoms and provide assessment to determine the appropriate level of care required to safely meet the patient's medical needs (Emergent, urgent, non-urgent or home care setting)
• When appropriate provide home care instructions using the approved, written guidelines as well as approved reference materials provided.
• Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service.
• Document patient encounters within the Electronic Medical Record utilizing the appropriate computer software in compliance with the approved policies and procedures.
• Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement and periodic performance/protocol evaluations and development.
• Maintain current nursing licensure by completing applications for renewal in a timely manner and complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired or has been revoked for any reason. It is the nurse's responsibility to notify their manager immediately if their license status changes. Failure to comply with requirement will result in suspension or termination of employment.
• Maintain current nursing skills and knowledge base by completion of mandatory continuing education and other education provided by Manager.
• Work their assigned rotating set schedule from 0800 to 2000 EST, to include every other weekend and /or holidays (see employee handbook for company approved holidays).

• Graduate of an accredited School of Nursing, Registered Nurse
• Current Registered Nurse with Multi State License
• Prefer minimum of 5+ years of recent clinical experience in critical care/ emergency and/or telephonic triage
• Participation in continuing education program
• Strong communication and interpersonal skills
• Must be able to pass a basic test on the computer, clinical knowledge and typing skills.

Communication Excellent organizational abilities and documentation skills.

Must be logical and clearly expressed. An ability to establish and maintain effective working relationships with patients, physicians, coworkers, staff and medical service providers.

Compassion - The responsibility to put a patient or person's interests first, including the duty not to harm, deliver proper care, and maintain confidentiality. Compassionate and empathetic approach to patient care.

Reasoning Ability: Must be capable of making independent nursing decisions. Must be able to work well under stress and relate to the patients, and members of the healthcare team in a tactful manner.

Computer Skills: Must have adequate typing skills and basic computer skills. Proficiency with EMR systems and software applications, including Microsoft Office Suite. Advanced knowledge of Excel needed. Athena knowledge preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Remote Triage Nurse will be assigned a computer terminal and headset. The nurse must have good manual and finger dexterity, excellent verbal and written communication, hearing, visual acuity and color distinction. The nurse must sit in front of a computer screen for a prolonged period of time.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear and smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The nurse must sit in front of a computer screen for a prolonged period of time while wearing a headset.