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Remote Inmate Call Monitoring Jobs in Mesa, AZ (NOW HIRING)

Valor Global

Team Manager

Phoenix, AZ · Remote

$17.75 - $19.75/hr

Remote - Candidates must reside in Arizona Pay 43K annually Who We Are Valor Global is a values ... Oversee daily operations including inbound/outbound call handling and issue resolution * Monitor ...

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

Above Lending

Loan Sales Representative

Tempe, AZ · Remote

We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

Above Lending

Loan Sales Representative

Scottsdale, AZ · Remote

We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

Above Lending

Loan Sales Representative

Phoenix, AZ · Remote

We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

GFT.

Senior Site/Civil Engineer

Phoenix, AZ · On-site +1

$125K - $160K/yr

However for the right candiate, this would be a remote position. Joining the power team at GFT ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

LPL Financial

Digital Manager, Service Center

Tempe, AZ · On-site +1

$66K - $111K/yr

Handle timecard approvals, review time-off requests, and monitor attendance. * Collaboration ... Call center or service center high volume call and team management * Professional coaching ...

LPL Financial

Mgr, Service Center Masters PODs

Tempe, AZ · On-site +1

$66K - $111K/yr

... monitoring attendance. * Partner with HR colleagues and advise senior leadership on progressive ... Call center or service center high volume call and team management * Professional coaching ...

Corvel

Telehealth Coordinator Lead

Phoenix, AZ · Remote

$19.24 - $31.04/hr

This is a remote role but requires residency in Arizona or Virginia. The work schedule for this ... Monitor work queue status of visits processed; make recommendations for action plans to improve ...

Cable One, Inc.

Sales Engineer II

Phoenix, AZ · On-site +1

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ ... Monitor recurring product or customer issues and escalate significant concerns to the appropriate ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Mesa, AZ

Remote Inmate Call Monitoring information

See Mesa, AZ salary details

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How much do remote inmate call monitoring jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote inmate call monitoring in Mesa, AZ is $15.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.16 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Mesa, AZ?

The most popular types of Inmate Call Monitoring jobs in Mesa, AZ are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Mesa, AZ?

For Remote Inmate Call Monitoring jobs in Mesa, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Mesa, AZ look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Mesa, AZ are:

What cities near Mesa, AZ are hiring for Remote Inmate Call Monitoring jobs?

Cities near Mesa, AZ with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Mesa, AZ as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,045 per year, or $15.9 per hour.

Remote Account Manager - Client Services & Project Management/Implementation

Unitas PPO Solutions

Mesa, AZ • On-site, Remote

$20.38/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

Overview
We are seeking full-time, self-motivated team members to be part of our growing company that values long-term employees and meaningful client impact. While our main office is in Arizona, Unitas has employees in several states who work successfully from home.
Unitas helps dental practices across the United States virtually manage, negotiate, and optimize the insurance aspects of their business. Our clients rely on us to guide them through complex, high-impact insurance decisions that directly affect the financial health of their practices.
The Account Manager serves as the primary point of contact for a portfolio of dental practices and is responsible for managing each account as a long-term project from start to finish. This role involves a significant amount of client communication, but it is not a basic customer service or call-center position. It is best suited for individuals who enjoy owning complex work, managing multiple moving pieces, and seeing long-term projects through to completion.
Remote Work
We provide all required computer equipment. Employees must have a reliable internet connection and a quiet, professional workspace.
"Remote" means working from home, but when clocked in, employees are expected to be fully engaged in their role. This includes working from a distraction-free environment, without background noise, and not working other jobs or acting as a primary caregiver during scheduled work hours.
We are currently hiring employees residing in AZ, UT, ID, TX, and NM.
Responsibilities
  • Serve as the primary Account Manager and point of contact for a portfolio of dental practice clients. Our dental offices may have one or more locations and have one or multiple providers of varying specialties.
  • Manage multiple client accounts simultaneously, each with its own timelines, priorities, and challenges
  • You will work to develop a positive business relationship with Unitas' clients through providing excellent customer service, explaining service programs, setting appropriate customer expectations, providing consistent communication and updates, overseeing account progress to ensure timelines are met, answering customer questions and addressing concerns, helping resolve customer issues, and making sure each customer understands the value of the services provided.
  • Guide clients through complex insurance-related projects, helping them understand options and make informed decisions
  • Collect, organize, and analyze information from clients and insurance companies to support account progress
  • Coordinate with insurance companies and other parties to implement client decisions and resolve issues
  • Monitor account progress over extended timelines, ensuring work moves forward and commitments are met
  • Respond to ongoing client questions and concerns throughout the life of the account
  • Maintain accurate documentation and follow established processes while adapting to unique client situations

Qualifications
Applicants considered for an interview must have some prior office or computer-based work experience. This role does not require sales.
Ideal candidates will:
  • Be comfortable working at a computer for the majority of the day
  • Have experience managing a high volume of work, long-term projects, or complex responsibilities
  • Demonstrate strong organization, time management, and problem-solving skills
  • Be comfortable learning and navigating new software systems (experience with Google Drive and/or Microsoft Office is preferred)
  • Be able to absorb new information, refer back to resource materials, and apply learning to real-world situations
  • Possess clear, professional written and verbal communication skills
  • Be resilient, persistent, and able to remain focused when work is detailed, challenging, or time-sensitive

Training
Thorough training and support will be provided through online courses, on camera/screens share training, and peer assistance. All Account Managers train in the Assistant role first and learn how to onboard their accounts and complete a variety of tasks accurately in preparation for progress of their account.
Compensation/Benefits
$20.38/hour or $42,400 annual starting pay
*Compensation increase evaluated between 6-12 months
PLUS
3 Weeks (15 days) PTO, accrued
Paid holidays: MLK Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day/day after, Christmas Eve through New Year's Day.
Full Paid Medical Benefits (Cigna PPO, eligible between 60-90 days of successful employment) with robust supplemental offerings for dental, vision, telehealth (dermatology, mental health and 24/7 care)
We provide all needed computer equipment, including a laptop, additional monitor, camera, and cables (considered company property during your employment with return to Unitas upon ending of employment)
Flexible Schedule after initial training (~4 weeks), you set your schedule to begin/end within normal business hours M-F
Company Culture
We strive to maintain a positive work environment where employees feel valued and acknowledged. Candidates should be team players who thrive in and contribute to a healthy camaraderie with leadership and teammates.
Unitas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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