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Remote Inmate Call Monitoring Jobs in Colorado Springs, CO

Ntiva

Client Experience Specialist

Colorado Springs, CO · Remote

$44K - $63K/yr

... first call through final resolution. Location and Work Expectations * This is a remote position ... Monitor triage boards, dispatch queues, and phone activity, assigning tickets based on urgency ...

All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Colorado Springs, CO

Remote Inmate Call Monitoring information

See Colorado Springs, CO salary details

$8

$15

$19

How much do remote inmate call monitoring jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote inmate call monitoring in Colorado Springs, CO is $15.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $17.07 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are popular job titles related to Remote Inmate Call Monitoring jobs in Colorado Springs, CO?

For Remote Inmate Call Monitoring jobs in Colorado Springs, CO, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Colorado Springs, CO look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Colorado Springs, CO are:

What cities near Colorado Springs, CO are hiring for Remote Inmate Call Monitoring jobs?

Cities near Colorado Springs, CO with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Colorado Springs, CO as of June 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,825 per year, or $15.8 per hour.

Full-Time Licensed Clinical Social Worker (LCSW) - Remote Position with Proto-Call Counseling Servic

Proto-Call Counseling Services

Colorado Springs, CO • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

Position Overview

Proto-Call Counseling Services is seeking a dedicated Full-Time Licensed Clinical Social Worker (LCSW) to join our team in Colorado Springs, Colorado. This role, primarily remote, provides a unique opportunity to positively impact the lives of students and families by offering mental health support in a school setting. Ideal candidates will leverage their education and experience to foster growth and healing in vulnerable populations while working collaboratively with a dynamic team of healthcare professionals.

About the Organization

At Proto-Call Counseling Services, our mission is to serve as a beacon of wellness within the communities we engage. We aim to enhance access to affordable healthcare for millions while providing passionate mental health professionals the opportunity to make a real difference. Our commitment to quality mental health care is evident in our innovative approaches and integrated strategies that prioritize effective outcomes for our clients.

Work Environment

This is a full-time remote position with a flexible scheduling arrangement, allowing professionals to find a work-life balance that best suits their needs. While the role largely consists of virtual meetings and telehealth sessions, some responsibilities might require working evenings and weekends to meet clients' needs effectively. The focus is on fostering effective communication and building rapport with clients in a structured yet adaptable environment.

Key Responsibilities
  • Utilize your clinical expertise to conduct thorough assessments and formulate independent psychosocial diagnoses tailored to each patient's circumstances.
  • Develop and implement individualized treatment plans in partnership with patients, ensuring a patient-centered approach that empowers their journey to well-being.
  • Provide evidence-based interventions, which may include techniques like solution-focused therapy, behavioral activation, motivational interviewing, and more, to address mental health challenges effectively.
  • Maintain collaboration with a network of other healthcare providers, including clinicians and psychologists, to support a comprehensive approach to mental health care in school environments.
  • Regularly track patients’ treatment responses and progress toward their goals, utilizing both virtual and face-to-face check-ins.
  • Assist in psychotropic medication management, focusing on monitoring adherence, side effects, and overall treatment efficacy as directed by medical professionals.
Patient Population / Client Focus

This role entails engaging with a diverse population, primarily students within the school system. As a mental health provider in an educational setting, you will address various issues ranging from anxiety and depression to behavioral challenges, ensuring that each student receives tailored support. Your interventions will help students thrive academically, socially, and emotionally, fostering resilience and personal growth.

Qualifications
  • A Master’s degree in Social Work from an accredited institution, providing a strong foundation in clinical social work practices.
  • Possession of a current, valid, and unrestricted state license to practice as a Licensed Clinical Social Worker (LCSW).
  • A minimum of 1 year of experience as an independently licensed therapist, demonstrating competency in delivering mental health services.
Preferred Experience
  • Experience working in school settings or with child and adolescent populations.
  • Familiarity with telehealth platforms and remote service delivery methodologies.
  • Background in implementing evidence-based practices and a commitment to ongoing professional development within the mental health field.
Compensation and Benefits

The compensation for this role is competitive, with an annual salary ranging from $80,000 to $100,000, accompanied by potential bonus incentives. Additional benefits include:

  • Annual incentive bonuses recognizing outstanding performance.
  • A comprehensive benefits package that covers health, dental, vision, and mental health support.
  • 401(K) plan with employer match, promoting long-term financial wellness.
  • Reimbursement for license renewal fees to support your professional credentials.
  • Opportunities for continuing education, ensuring your expertise is continually developing.
  • Malpractice insurance coverage for peace of mind in your clinical practice.
Career Growth Opportunities

Proto-Call Counseling Services values the growth and development of its team members. By joining our organization, you will have access to numerous pathways for professional advancement, including leadership training, specialized certifications, and mentorship programs designed to help you achieve your career goals. You will be part of a supportive culture that encourages excellence and innovation.

Why Join Our Team

At Proto-Call Counseling Services, you will be part of a mission-driven team committed to making mental health care accessible and effective. Your role as an LCSW will not only contribute to individual patient outcomes but also to the broader goal of enhancing community wellness. If you are passionate about helping others, working in a nurturing team environment, and committed to continuous improvement in your practice, we encourage you to apply.

Application Information

If you are ready to take your career to the next level and join a team dedicated to transforming mental health care, we invite you to submit your application today. Don't miss this chance to make a meaningful impact in the lives of others while enjoying a fulfilling and flexible career.

Apply