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Remote Inmate Call Monitoring Jobs in Akron, OH (NOW HIRING)

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

Monitor customer retention metrics and report on trends to the management team * Stay up-to-date on ... call center technology * High school diploma or equivalent, bachelor's degree preferred #remote All ...

Mindlance

Service Center Associate

Independence, OH · Remote

Candidates will work remote, preferred central or eastern time zone, no California or New York ... Equipment will be provided (desktop, monitors, keyboard, mouse, phone/headset) but they may need to ...

Mindlance

Service Center Associate

Independence, OH · Remote

Candidates will work remote, preferred central or eastern time zone, no California or New York ... Equipment will be provided (desktop, monitors, keyboard, mouse, phone/headset) but they may need to ...

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Remote Inmate Call Monitoring information

See Akron, OH salary details

$7

$15

$19

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote inmate call monitoring in Akron, OH is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $16.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are popular job titles related to Remote Inmate Call Monitoring jobs in Akron, OH? For Remote Inmate Call Monitoring jobs in Akron, OH, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Akron, OH look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Akron, OH are:
What cities near Akron, OH are hiring for Remote Inmate Call Monitoring jobs? Cities near Akron, OH with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Akron, OH as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 81% Full Time, 12% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,866 per year, or $15.3 per hour.

Retention Agent

Embrace Pet Insurance

Akron, OH • On-site, Remote

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.
Job Summary:
Embrace Pet Insurance is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Job Location: Remote - USA
Main Responsibilities:
  • Develop and implement strategies to retain existing customers
  • Communicate with customers via phone, email, and chat to address their concerns and resolve issues
  • Identify causes of customer dissatisfaction and work to resolve the underlying problems
  • Work with other departments to resolve customer concerns and ensure timely resolution
  • Monitor customer retention metrics and report on trends to the management team
  • Stay up-to-date on product and industry trends to better serve customers
  • Continuously identify and implement process improvements to deliver better customer experience and improve retention rates

Basic Qualifications:
  • Excellent communication skills, both verbal and written
  • Proven customer service and/or sales experience, preferably in a retention capacity
  • Ability to understand and address customer concerns effectively
  • Strong problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
  • Proficiency with customer management systems and call center technology
  • High school diploma or equivalent, bachelor's degree preferred

#remote
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

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