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Remote Inmate Call Monitoring Jobs in Maryland (NOW HIRING)

Viking Cruises US

$90K/yr

Our remote Inbound Sales Consultants have the earning potential of $80,000 - $190,000 annually ... Space for a desktop computer with 2-3 monitors * Stable power source and internet connection:

Motorola

... call handling efficiency, situational awareness). * Document and communicate customer success ... Health Monitoring & Risk Management: * Monitor account health via adoption, license activation ...

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

... ACD/IVR, call routing, queue monitoring, and workforce support Develop and maintain SOPs ... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ...

GRVTY

Senior Software Engineer

Laurel, MD · On-site +1

$150K - $200K/yr

Possible up to 2 days a week remote if tasking becomes available, but is not guaranteed. What You ... Experience with Machine Learning Model building and monitoring * Experience with Ghostmachine (Map ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · Remote

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... Apply least-privilege IAM, encryption, monitoring, and other security controls aligned to FedRAMP ...

Motorola

$90K - $110K/yr

We deploy and support on-premise and cloud-integrated products such as Emergency Call Handling, 911 ... Build and improve project execution expertise by monitoring and teaching effective work habits.

Aprio

Director, Tariffs & Customs

Rockville, MD · On-site +1

$130K - $305K/yr

Monitoring and advising stakeholders on legal trends, developing areas of the trade law, and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Cloudera

Manage time and workflow and create effective call plans. * Monitor competition and respond ... Employee Resource Groups EEO/VEVRAA #LI-Remote #LI-KB1

ArchKey Solutions LLC

Estimator

Clinton, MD · On-site +1

... remote. About ArchKey ArchKey is one of the nation's largest privately held specialty trade ... This is more than a call to join us, it's an invitation to be part of a visionary journey, to grow ...

Miratech

$54.75 - $69.75/hr

Monitor IVR systems and implement operational improvements to enhance customer experience ... Participate in forward-looking initiatives to improve call steering and IVR architecture

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Maryland

Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the most commonly searched types of Inmate Call Monitoring jobs in Maryland?

The most popular types of Inmate Call Monitoring jobs in Maryland are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Maryland?

For Remote Inmate Call Monitoring jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Maryland look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Maryland are:

What cities in Maryland are hiring for Remote Inmate Call Monitoring jobs?

Cities in Maryland with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Maryland as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 100% Remote job distribution.

Inbound Sales Consultant - TX

Viking Cruises US

Remote

$90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Come join the exciting world of travel!

Are you passionate about travel and eager to help others create unforgettable memories? Join our team as a remote Inbound Sales Consultant at Viking Cruises! As an essential part of our company, you’ll assist our guests in purchasing once-in-a-lifetime cruises from the comfort of your own home.

Our remote Inbound Sales Consultants have the earning potential of $80,000 – $190,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long lasting relationships with.

Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking Cruises!

In this role you will:

  • Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
  • Handle inbound sales calls from consumers, identify their needs, and make travel recommendations 
  • Make follow-up outbound calls, overcome objections, and close the sale
  • Provide personalized recommendations based on guests’ preferences and interests
  • Build lasting relationships to drive consumer loyalty
  • Explain cruise itineraries, onboard amenities, and pricing details
  • Maintain accurate records of interactions and follow up with leads
  • Enjoy working from home in a fully virtual environment
  • Continuously exercise high ethical standards
  • Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

To be successful you will need:

  • Experience as a telephone sales person or similar sales rol
  • 5+ years experience as an Account Executive or in a similar sales role
  • Demonstrated success in meeting and exceeding monetary sales KPI metrics 
  • Strong experience in making sales over the phone 
  • Exceptional communication, negotiation, and interpersonal skills
  • Ability to build and maintain relationships with high-end clients
  • Flexibility in your schedule, to include evenings, weekends, and holidays
  • Discipline to work in a structured environment with schedule adherence standards 
  • Previous sales experience with ability to close on the first call
  • Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
  • Must be able to provide:
    •     A distraction-free workspace/environment (at home)
    •    Space for a desktop computer with 2-3 monitors
    •    Stable power source and internet connection:
      • Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots)
  • Location: Texas, USA

What We Offer You:

  • Highly competitive compensation plan breakdown
    • Average earning potential of $90,000 annually (hourly base + commission). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
    • Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan)
    • Employees are eligible for annual discretionary bonus.
    • 401(k) plan with company match.
    • Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions.
  • Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
  • Paid training (hourly pay + guaranteed commission) 
  • Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
  • Opportunity to take a free and/or discounted cruise.
  • Highly subsidized gym membership.
  • Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams’ outstanding contributions.

About Viking

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row byCondé Nast Travelerin the 2025 Readers’ Choice Awards. Viking is also rated a “World’s Best” byTravel + Leisure—no other travel company has simultaneously received such honors by both publications.  

#TX26

Employment Type: FULL_TIME

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