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Remote Inmate Call Monitoring Jobs in Iowa (NOW HIRING)

MCI Careers

Licensed Health Insurance Representative

Iowa, IA · Remote

$37K - $51K/yr

Previous call center experience is preferred. * Proficient in Microsoft Word, Excel, PowerPoint ... Two 21" monitors are needed. * A hard-wired broadband Internet connection via DSL, Cable, or Fiber ...

Land O'Lakes

Sales Development Manager

Ames, IA · Remote

This position is remote/virtual and can work from home but must be located within Fort Dodge, IA ... Utilizes pre-call planning tools and approach * Relies on agronomy or services experts for ...

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Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are popular job titles related to Remote Inmate Call Monitoring jobs in Iowa? For Remote Inmate Call Monitoring jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Iowa look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Iowa are:
What cities in Iowa are hiring for Remote Inmate Call Monitoring jobs? Cities in Iowa with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you

Customer Service Mon-Fri

Five Star Solutions

Davenport, IA • Remote

$14/hr

Full-time

Posted 17 days ago

Job description

Music lovers keep reading!  We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.

 This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications
  • 1 year of previous call center or office background experience required
  • 1 year of customer service or customer support experience
  • A high school diploma or GED is preferred
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
  • Previous experience using Outlook, Word & Excel preferred
  • Knowledge of CRM systems a plus
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be at least 18 years of age
  • A background check and drug screen applicable with state and federal laws is required
  • Must be able to speak, read, write and understand English
Responsibilities
  • In this role, you'll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
  • Manage large amounts of inbound calls in a timely manner
  • Able to work without a script and maintain call control
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Identify upsell/cross-sell opportunities
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Skillfully change from one task to another without loss of efficiency or composure
  • Ability to multi-task using multiple system pending the clients working environment
  • Successfully complete all training sessions
  • Effectively communicate with patience and understanding to build rapport
  • Remain positive and professional in all customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Flexibility to cross train as requested
  • Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies
  • Perform other duties as assigned*
Required Skills/Abilities
  • Strong phone and verbal communication skills along with active listening through multiple channels
  • Customer focus and adaptability to different personality types
  • Maintaining composure in challenging and complex situations
  • Ability to use technology effectively and productively independently
  • Regularly required to sit
  • Regularly required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required
Equipment Provided Option
  • Equipment will be shipped to you.  
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
$14 - $14 an hour
  • Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance 
  • Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F 
  • Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
  • Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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