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Remote Inbound Customer Service Jobs in Manassas, VA

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Fully Remote Duration: 6-month contract (potential to extend) Working Hours: 9:00 AM - 5:30 PM EST ... Answer and manage inbound inquiries regarding health plan benefits and claims, eligibility, medical ...

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Customer Service Representative II Location: Arlington, VA (100% remote) Duration: 6 months ... Job Responsibilities Answer and manage inbound inquiries regarding health plan benefits and claims ...

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Answer and manage inbound inquiries regarding health plan benefits and claims, eligibility, medical ... Customer Service Experience: At least 1-2 years of experience in a customer service role ...

Liveops

Remote Spanish Bilingual Customer Service

Bethesda, MD · Remote

$16.50 - $20.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Ashburn, VA · Remote

$15.75 - $20/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsInbound Customer Service JobsRemote Inbound Customer Service JobsRemote Inbound Customer Service Jobs in Manassas, VA

Remote Inbound Customer Service information

See Manassas, VA salary details

$10

$16

$26

How much do remote inbound customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote inbound customer service in Manassas, VA is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Manassas, VA? For Remote Inbound Customer Service jobs in Manassas, VA, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Manassas, VA look for? The top searched job categories for Remote Inbound Customer Service jobs in Manassas, VA are:
What cities near Manassas, VA are hiring for Remote Inbound Customer Service jobs? Cities near Manassas, VA with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Manassas, VA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,454 per year, or $16.6 per hour.

Insurance Customer Service Representative (Remote - Florida)

VIATEQ Corporation

Mclean, VA • Remote

$14 - $21/hr

Full-time

Medical, Retirement, PTO

Posted 18 hours ago

Posted today

Job description

VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to our client in the insurance industry. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. Our ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service. This is a remote role for candidates located in Florida, and you will need to have a strong and reliable internet connection to work from home.


Responsibilities:

  • Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions.
  • Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction.
  • Provide accurate answers to customer questions and provide timely, effective solutions.
  • Resolve customer issues or concerns, ensuring a satisfactory resolution.
  • Maintain up-to-date records of calls including actions taken and follow-up requirements.
  • Ensure confidentiality and privacy during all phone interactions.
  • Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner.
  • Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues.
  • Collaborate with team members to resolve complex customer issues and ensure customer needs are met.
  • Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable


Basic Qualifications:

  • Candidates must be located in Florida
  • Previous experience as a Customer Service Representative
  • High School Diploma or GED
  • Strong communication skills
  • Strong customer service skills
  • Strong problem-solving skills
  • Strong computer skills
  • Ability to multi-task
  • Ability to sit for extended periods of time
  • Ability to pass a background check
  • Strong internet connection due to the remote nature of this role


Preferred Qualifications:

  • Customer Service Representative experience in Insurance
  • License(s) in Insurance
  • Fluently bilingual in Spanish


Compensation Range:

$14.00 - 21.00 per hour. This represents the typical compensation range for this position based on experience, location, and other factors.


About VIATEQ:

VIATEQ is a proactive provider of collaborative solutions for federal and state government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ's service areas also allow government agencies to respond to competitive pressures and achieve new performance levels.

VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.


Equal Opportunity Statement:

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.