ZipRecruiter

Log In

2

Remote Inbound Customer Service Jobs in Manassas, VA

Vector Security

Data Support Representative

Gainesville, VA · On-site +1

$16.75 - $21.50/hr

Gainesville, VA (hybrid) or US Remote The work schedule for this position is Monday, Tuesday ... Answer inbound customer calls and electronic requests to deliver efficient customer service.

VIATEQ Corporation

Customer Service Representative

Mclean, VA · Remote

$12.77 - $21/hr

This is a remote role, and you will need to have a strong and reliable internet connection to work ... Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries ...

Posted today

VIATEQ Corporation

Customer Service Representative

Mclean, VA · Remote

$12.77 - $21/hr

This is a remote role, and you will need to have a strong and reliable internet connection to work ... Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries ...

Posted today

previous pagenext page

Showing results 21-40

All JobsInbound Customer Service JobsRemote Inbound Customer Service JobsRemote Inbound Customer Service Jobs in Manassas, VA

Remote Inbound Customer Service information

See Manassas, VA salary details

$10

$16

$26

How much do remote inbound customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote inbound customer service in Manassas, VA is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Manassas, VA? For Remote Inbound Customer Service jobs in Manassas, VA, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Manassas, VA look for? The top searched job categories for Remote Inbound Customer Service jobs in Manassas, VA are:
What cities near Manassas, VA are hiring for Remote Inbound Customer Service jobs? Cities near Manassas, VA with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Manassas, VA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,454 per year, or $16.6 per hour.

Data Support Representative

Vector Security, Inc.

Gainesville, VA • On-site, Remote

$16.75 - $21.50/hr

Full-time

Re-posted 5 days ago

Vector Security rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

17th of 116 rated security

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Data Support Representative!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members

Location: Gainesville, VA (hybrid) or US Remote

The work schedule for this position is Monday, Tuesday, Thursday, Friday, Saturday, 8am - 5pm EST

Summary:

As a Data Support Representative, you will process code changes in a timely fashion, per metrics (within 24 hours, excluding weekends). Answer inbound customer calls and electronic requests to deliver efficient customer service.

Responsibilities:

  • Process Code Changes:
    • Validating the customer details and authorization to communicate the code changes and assignment.
    • Work directly with an on-site customer representative to initiate a connection sequence in the store.
    • Evaluate the alarm panel data in MASterMind and possess a better understanding of the different panels used by different customer, in order to correctly process the code changes.
    • Processing a minimum of 8 code changes per shift-hour.
  • Answer Inbound Customer Calls:
    • Answering Code Change request calls or general Customer Support calls to provide better customer service.
    • Use InSite to process code changes by referencing existing customer contact list, update them as needed.
  • Monitoring of Code Request Inbox:
    • Receive escalated code change requests from customers and verify customer reference numbers.
    • Update data in customer monitoring software as appropriate.
    • Coordinating with other departments based on the request received and ensuring that they are processed in a timely manner.

Qualifications:

  • High School Education or equivalent
  • 1-2 Years of Experience:
    • Call Center/Data Entry/Customer Service Environment.
  • Multitasking:
    • Evaluate data, process requests while interacting on the phone.
  • Attention to Detail:
    • Referencing Procedures.
  • Alarm Industry Experience - Preferred:
    • Familiarity with different panel types.
  • Customer Service:
    • Taking calls efficiently and providing a timely customer service response.
  • Communication & Interpersonal Skills:
    • Taking calls efficiently and providing a timely customer service response.

Our Total Rewards package includes (but is not limited to):

  • Competitive Compensation with Incentive Eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

    About Us:

    Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

    Our Values:

    • Win as a team.
    • Do the right thing.
    • Make a difference every day.
    • Get it done.
    • Think big

    If you share these ideas, we’d love to hear from you!

    Vector Security is a Drug-Free Workplace

    Vector Security is an Equal Opportunity Employer

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

    What Vector Security employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom