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Remote Inbound Customer Service Jobs in Lincolnton, NC

RemX

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Remote Licensed Insurance Agent

Charlotte, NC · Remote

$21/hr (+ commission)

NOW HIRING: Licensed Health Insurance Agents (Remote) Direct Hire | 100% Remote | Equipment ... Handle mostly inbound calls ( No Cold Calling ) * Provide excellent customer service and recommend ...

Liveops

Remote Spanish Bilingual Customer Service

Hickory, NC · Remote

$14 - $17.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Gastonia, NC · Remote

$14.25 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Rose Insurance Agency, INC

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Licensed Insurance Agent - Remote

Charlotte, NC · Remote

$17 - $19/hr (+ commission)

We are a dynamic and customer-focused insurance agency committed to providing exceptional service ... Answer inbound calls, emails, and messages from clients in a professional and timely manner ...

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Remote Inbound Customer Service information

See Lincolnton, NC salary details

$9

$15

$23

How much do remote inbound customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote inbound customer service in Lincolnton, NC is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $16.73 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Lincolnton, NC?

For Remote Inbound Customer Service jobs in Lincolnton, NC, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Lincolnton, NC look for?

The top searched job categories for Remote Inbound Customer Service jobs in Lincolnton, NC are:

What cities near Lincolnton, NC are hiring for Remote Inbound Customer Service jobs?

Cities near Lincolnton, NC with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you

Remote Licensed Insurance Agent

RemX

Charlotte, NC • Remote

$21/hr (+ commission)

Full-time

Medical, Dental, Vision

Posted 8 days ago

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Job description

NOW HIRING: Licensed Health Insurance Agents (Remote)

Direct Hire | 100% Remote | Equipment Provided
Hiring in: ALL STATES
Start Date: 2026
$21/hr + Bonuses


✅ What You'll Do

  • Assist customers with Medicare plans and coverage options
  • Handle mostly inbound calls (No Cold Calling)
  • Provide excellent customer service and recommend solutions based on customer needs
  • Help with enrollments and re-enrollments


Call Mix

  • 80% Inbound Calls
  • 20% Outbound Calls (only to customers who requested information)


✅ Qualifications

  • Active Health Insurance License (required)
  • 6+ months of sales experience
  • High-speed internet (15+ Mbps)
  • Strong computer and communication skills
  • High school diploma or equivalent

⏰ Flexible availability required between 6:00 AM - 2:00 AM, Monday-Sunday

Ready to work from home and help others navigate their healthcare options? Apply today!

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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