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Remote Inbound Customer Service Jobs in Matthews, NC

Ignition CX US LLC

Sales Agent

Newell, NC · Remote

$60K/yr

Remote Inbound Sales Representative (W-2) $10/Hour Base Pay + Uncapped Commission Paid Training ... Handle inbound customer enquiries relating to TV, internet, phone, and related services * Identify ...

Liveops

Remote Customer Service Agent

Matthews, NC · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Concord, NC · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Fort Mill, SC · Remote

$13.50 - $18.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Charlotte, NC · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Gastonia, NC · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Huntersville, NC · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Rock Hill, SC · Remote

$12.75 - $17.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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Remote Inbound Customer Service information

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How much do remote inbound customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote inbound customer service in Matthews, NC is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.16 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Matthews, NC?

For Remote Inbound Customer Service jobs in Matthews, NC, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Matthews, NC look for?

The top searched job categories for Remote Inbound Customer Service jobs in Matthews, NC are:

What cities near Matthews, NC are hiring for Remote Inbound Customer Service jobs?

Cities near Matthews, NC with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you

Sales Agent

Newell, NC • Remote

Ignition CX US LLC
See more jobs at Ignition CX US LLCexternal

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Remote Inbound Sales Representative (W-2)

$10/Hour Base Pay + Uncapped Commission

Paid Training | Benefits | No Cold Calling | Work From Home

Looking for a remote career with real earning potential?

Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally recognised telecommunications and home service brands. This is a W-2 employee position with paid training, comprehensive benefits, and uncapped commission opportunities.

You will assist customers who contact us directly, helping them select products and services that best meet their needs. There is no cold calling required.

Whether you have previous sales experience or are looking to transition from customer service, retail, hospitality, or another customer-facing role, we provide the training and support needed to succeed.

What You'll Do

  • Handle inbound customer enquiries relating to TV, internet, phone, and related services
  • Identify customer needs and recommend suitable products and solutions
  • Close sales using a consultative and customer-focused approach
  • Complete a paid four-week remote onboarding and sales certification programme
  • Participate in ongoing coaching and development with your Team Leader
  • Work a full-time 40-hour schedule in a performance-focused remote environment

What We Offer

Competitive Earnings

  • $10.00 per hour base pay after training
  • Uncapped commission opportunities
  • Average performers earn significantly above base pay through commission
  • Top performers regularly earn $60,000+ annually

Paid Training

  • $12.50 per hour during training
  • Fully remote onboarding and certification programme
  • Earn commission while learning

Benefits

  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Company-paid life and disability insurance
  • Employee Assistance Programme (EAP)
  • Earned Wage Access
  • Paid time off

Work-Life Balance

  • Fully remote work environment
  • Consistent scheduling
  • Four weekdays plus one weekend day after training
  • All shifts conclude by 8:00 PM EST

Recognition & Career Growth

  • Weekly and monthly performance incentives
  • Sales contests and rewards
  • Ongoing coaching and development opportunities
  • Internal advancement opportunities

Who We're Looking For

We are seeking motivated individuals who:

  • Enjoy helping customers and solving problems
  • Have strong communication and interpersonal skills
  • Are coachable and eager to learn
  • Thrive in goal-oriented environments
  • Demonstrate resilience and professionalism
  • Can effectively multitask using multiple computer applications
  • Have basic to intermediate computer skills

Previous sales experience is preferred but not required. Candidates without direct sales experience should demonstrate strong customer service, persuasion, communication, and goal-oriented experience.

Applicants must successfully complete all required pre-employment screenings, including background and drug screening where applicable.

Technology Requirements

This is a Bring Your Own Equipment (BYOE) position.

Applicants must have:

  • Windows 11 computer
  • Minimum 8GB RAM
  • Reliable high-speed internet connection
  • USB headset
  • Quiet, professional workspace free from distractions

Company equipment is not provided.

About Ignition CX

Ignition CX is part of Ignition Group, a global leader in customer acquisition, sales, marketing, and customer experience solutions. Since 2002, we have partnered with leading brands across telecommunications, finance, retail, and technology sectors.

We are proud to have maintained Silver Status in the Deloitte Best Company to Work For Survey since 2016, reflecting our commitment to our people, performance, and culture.

Apply Today

If you're looking for a remote role that combines stability, paid training, career development, and performance-based earning potential, we'd love to hear from you.

Ignition CX is an equal opportunity employer. Reasonable accommodations are available throughout the recruitment process for qualified individuals with disabilities.


Apply