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Remote Inbound Customer Service Jobs in Clinton, NC

HMG Careers

Remote Sales and Service Advisor

Clinton, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Benson, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Turkey, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Ingold, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Clinton, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Calypso, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Inbound Customer Service information

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How much do remote inbound customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote inbound customer service in Clinton, NC is $13.90, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $15.34 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Clinton, NC?

For Remote Inbound Customer Service jobs in Clinton, NC, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Clinton, NC look for?

The top searched job categories for Remote Inbound Customer Service jobs in Clinton, NC are:

What cities near Clinton, NC are hiring for Remote Inbound Customer Service jobs?

Cities near Clinton, NC with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you

Customer Service Insurance Representative

Foundever

Fayetteville, NC • Remote

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 194 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Customer Service Insurance Representative

Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs! 

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.  

This position requires you to be onsite. Must live within commuting distance of 921 Strickland Bridge Rd, Fayetteville, NC 28304.

Why You Should Join Us 
  • $18-$20/hour with incentive/bonus potential.
  • Enjoy 100% paid professional training. 
  • Comprehensive benefits including medical, dental and vision 
  • Wellness Benefits including our Employee Assistance Program 
  • 401 (k) with company matching 
  • Paid Time Off 
  • Employee Discounts 
  • Career Growth, 93% of managers promoted within! 
  • Extra earnings through bonus programs and referrals 
What We’re Looking For

  • Must be at least 18 years old to apply. 

  • High School Diploma or GED equivalent is required 

  • Preferred: 6 months to 1 year of relevant experience in the customer service industry — we’re looking for someone ready to hit the ground running! 

  • Must have open availability – flexibility is key! 

Key Skills 
  • Ability to navigate system tools to search for answers & information 
  • Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion 
  • Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance 
  • Able to complete collegiate-level coursework to prepare for the state exam. 
  • Strong organizational skills 
Remote Work at Home Training

First 3 weeks of training will be completed remotely, so a home setup is required.

Home Setup Requirements:

  • Internet: Hardwired high-speed internet connection
  • Workspace: Quiet, distraction-free workspace. Webcam presence is required during training. Associates cannot provide primary caregiving during working hours.
  • Device: Personal computer or tablet required (Kindle Fire tablets and cell phones are not permitted for College of Insurance training)
  • On-Site Requirement: Product training and work will take place on site after remote training is completed.
About Foundever 

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO) 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team? 

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.

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