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Remote Inbound Customer Service Jobs in Chicago, IL

Zentro

Customer Support Inside Sales Rep

Chicago, IL · Remote

... service providers focused exclusively on multi-dwelling units (MDUs) in the United States ... in a remote environment. Essential Duties and Responsibilities: * Handle inbound and outbound ...

Zentro

Customer Support Inside Sales Rep

Chicago, IL · On-site +1

$16 - $17/hr

... service providers focused exclusively on multi-dwelling units (MDUs) in the United States ... in a remote environment. Essential Duties and Responsibilities: * Handle inbound and outbound ...

HMG Careers

Remote Customer Service and Sales

Joliet, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Elgin, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsRemote Inbound Customer Service JobsRemote Inbound Customer Service Jobs in Chicago, IL

Remote Inbound Customer Service information

See Chicago, IL salary details

$10

$17

$26

How much do remote inbound customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote inbound customer service in Chicago, IL is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.80 per hour, depending on experience, location, and employer.

How to make $1000 a week remote?

Remote inbound customer service roles typically pay between $12 and $20 per hour, so earning $1000 weekly requires working approximately 50 to 83 hours. Increasing your income may involve gaining experience, improving communication skills, and working for companies that offer higher pay or bonuses, or taking on multiple shifts or roles to reach your target income.

How much does Amazon pay for remote customer service?

Amazon's remote inbound customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to use customer service tools like Zendesk or Salesforce.

What are some common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a Remote Inbound Customer Service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What is an inbound remote job?

An inbound remote job involves handling customer inquiries, support, or service requests via phone, email, or chat from a location outside the company's physical office. Inbound customer service roles typically require strong communication skills and familiarity with customer management tools, and they can often be performed on flexible schedules. These jobs focus on assisting customers who initiate contact with the company.

What are the key skills and qualifications needed to thrive as a Remote Inbound Customer Service Representative, and why are they important?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

How can I make 2000 a week working from home?

Remote inbound customer service roles typically pay between $10 and $20 per hour, so earning $2000 weekly requires working approximately 40 to 50 hours. Increasing income may involve taking on multiple shifts, gaining advanced skills, or seeking higher-paying positions within the customer service field that offer bonuses or performance incentives.
What are popular job titles related to Remote Inbound Customer Service jobs in Chicago, IL? For Remote Inbound Customer Service jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Chicago, IL look for? The top searched job categories for Remote Inbound Customer Service jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Inbound Customer Service jobs? Cities near Chicago, IL with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Chicago, IL as of June 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,501 per year, or $17.1 per hour.

Customer Support Inside Sales Rep

Zentro

Chicago, IL • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 20 days ago

Job description

Job Title: Customer Support Inside Sales Rep
Location: Remote
Reports to: Tier 1 Customer Support Supervisor
About Us 
Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit.
We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction.
Role Overview
We are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. In this role, you will handle inbound and outbound calls, build strong customer relationships, identify sales opportunities, and assist customers with signing up for products and services using our website and online portal. The ideal candidate is a strong communicator with basic technical troubleshooting skills, a positive attitude, and the ability to work independently in a remote environment.
Essential Duties and Responsibilities: 
 
  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Identify customer needs and recommend appropriate products or services
  • Guide customers step-by-step through the process of signing up for products and services using the company website and portal
  • Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
  • Meet or exceed sales, retention, and performance goals
  • Accurately document customer interactions in company systems
  • Resolve customer concerns with patience and a solution-oriented approach
  • Maintain a high level of product and system knowledge through ongoing training
  • Adherent to company policies, procedures, and ethical standards
  • Collaborate effectively with team members and support group decisions
Qualifications
  • High School Diploma or Equivalent Education
  • Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
  • Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
  • High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
  • Strong problem-solving skills with patience and a positive approach
  • Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
  • Excellent verbal communication and active listening skills
  • Must have a distraction-free, dedicated workspace suitable for remote work
Equipment Requirements (BYOD – Bring Your Own Device)
This position requires you use your own equipment
  • Windows 11 operating system (No Macs or Chromebooks)
  • Minimum of 8GB RAM
  • Ability to connect directly to your modem using an ethernet cable
  • Ability to connect to a USB headset
  • A camera is required for training and meetings
  • Internet speed of at least 50 Mbps download and 25 Mbps upload
Company Provided Equipment:
  • Headset
  • Keyboard
  • Mouse
Work Environment
  • Remote position- Must be able to work independently while remaining engaged and responsive to the team
Compensation
  • $16-17/hour + Commission eligibility
  • Health, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks.

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