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Remote Inbound Customer Service Jobs in Chicago, IL

Nexora Talent

Remote- Customer Experience Service

Chicago, IL · Remote

$16.50 - $22.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

HMG Careers

Remote Customer Service and Sales

Harvey, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

PriceLabs

You pick the title

Chicago, IL · Remote

In 2025, we scaled to; * 600K+ listings * 160+ integrations * 300+ globally remote team * 70K+ customers worldwide * 40% diversity Industry awards won: * SaasBoomi 2021 * The Shortyz 2020 * The ...

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All JobsInbound Customer Service JobsRemote Inbound Customer Service JobsRemote Inbound Customer Service Jobs in Chicago, IL

Remote Inbound Customer Service information

See Chicago, IL salary details

$10

$17

$26

How much do remote inbound customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote inbound customer service in Chicago, IL is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.80 per hour, depending on experience, location, and employer.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Chicago, IL? For Remote Inbound Customer Service jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Chicago, IL look for? The top searched job categories for Remote Inbound Customer Service jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Inbound Customer Service jobs? Cities near Chicago, IL with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,501 per year, or $17.1 per hour.

Team Lead - Customer Service & Sales

AO Globe Life

Naperville, IL • On-site, Remote

Full-time

Medical, Dental, Life

Re-posted 25 days ago

Job description

AO Globe Life is Hiring: Your Path to Unlimited Growth Starts Here!
At AO Globe Life, we're dedicated to empowering our team to make a real impact every day by delivering exceptional service and innovative life insurance solutions that secure families' futures. We're looking for a customer-first representative to join our dynamic Illinois team. If you're passionate about delighting customers and driven to excel, this is the opportunity you've been waiting for!
What You'll Do:
  • Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care.
  • Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions.
  • Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings.
  • Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction.
  • Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service.

Why AO Globe Life?
  • Flexible Work Arrangements: Enjoy a flexible schedule with options for remote work or in-office collaboration with our Illinois team-empowering you to achieve a healthy work-life balance.
  • Competitive, Performance-Based Compensation: Benefit from performance-based pay, enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care. Plus, enjoy the perks of a unionized position with potential stock options.
  • World-Class Training & Mentorship: Gain access to ongoing, high-quality training led by experienced mentors. We provide all the tools you need to succeed from day one.
  • Career Growth & Advancement: Begin your journey as an agent and customer service representative, mastering the essentials of life insurance sales and customer success. As you excel, you'll have the opportunity to transition into management and leadership roles.
  • Supportive Environment: Join a team that values your contributions and is dedicated to both your professional and personal success.

What We're Looking For:
  • Experience: 1-2 years of proven experience in supporting client success, preferably in a customer service setting.
  • Communication Skills: Excellent written and verbal communication abilities.
  • Problem Solver: A positive, proactive attitude with the capacity to address and resolve customer issues effectively.
  • Customer-Centric: A passion for delivering exceptional service and delighting customers at every interaction.
  • Organized: Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment.

Ready to Ignite Your Career?
Join AO Globe Life and be part of a team where your career truly makes a difference. Apply now to start your journey with us-where you begin as an agent and customer service representative in the life insurance industry and grow into a future leader in management. All interviews are conducted via Zoom for your convenience and safety.
Apply Today and Transform Your Future with AO Globe Life!

Apply