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Remote Inbound Customer Service Representative Jobs in Vancouver, BC

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$80K - CA$120K/yr

Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a ... Own the response to inbound customer leads sourced by Marketing triaging, qualifying, and ...

Intiveo

Customer Success Manager

Vancouver, BC · On-site +1

$80K - $120K/yr

Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a ... Own the response to inbound customer leads sourced by Marketing - triaging, qualifying, and ...

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All JobsInbound Customer Service Representative JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Vancouver, BC

Remote Inbound Customer Service Representative information

See Vancouver, BC salary details

$10

$14

$18

How much do remote inbound customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote inbound customer service representative in Vancouver, BC is $14.11, according to ZipRecruiter salary data. Most workers in this role earn between $11.60 and $15.70 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Vancouver, BC?

For Remote Inbound Customer Service Representative jobs in Vancouver, BC, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Vancouver, BC look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Vancouver, BC are:

What cities near Vancouver, BC are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Vancouver, BC with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Vancouver, BC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $29,347 per year, or $14.1 per hour.

Customer Service Representative

Blue Star Families

Burnaby, BC • Remote

CA$18.25 - CA$18.91/hr

Full-time

Re-posted 10 days ago

Job description

Business Unit:Cubic Transportation SystemsCompany Details:The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.Job Details:

Essential Duties and Responsibilities

  • Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
  • Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
  • Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.
  • Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.
  • Provide clear and accurate information regarding products, fare media, programs, and related services.
  • Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.
  • Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.

Background and Experience

  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.
  • Strong communication, problemsolving, and interpersonal skills with the ability to manage challenging situations professionally.
  • Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.
  • Availability to work extended hours, weekends, or holidays based on business needs.
  • Remote role - applicants must reside in the Greater Vancouver area

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range:

$18.25 - $18.91 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#LI-MA1Worker Type:Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

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