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Remote Inbound Customer Service Representative Jobs in Somerville, MA

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Inbound Sales Development Representative

Burlington, MA · On-site +1

$56K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Our unique data and solutions empower over 6,000 customers globally, including industry giants like ... We're looking for a Market Intelligence Representative (MIR) to nurture relationships with inbound ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Handle all inbound calls for H&C sales. * Call potential customers from the appropriate lead ...

Farsyt

Insurance Producer - Personal Lines

Cambridge, MA · Remote

$60K - $100K/yr

  • Medical

  • Dental

  • Vision

We provide the leads, the licensed CSR support, and the carrier access; you provide the closing ... You start with a full calendar and a consistent flow of inbound opportunities. * Automated Workflow:

UnitedHealth Group

Patient Service Representative

Boston, MA · On-site +1

$19 - $24.25/hr

  • Retirement

This position is Remote in Boston, MA. If you are located within commutable distance to the office ... Courteous, friendly, problem solver with customer service, patient focused communication * Resolves ...

Point32Health

Member Service Advocate-27

Canton, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Inbound Call Management - Handle inbound calls from members with professionalism and attentiveness ... Continuous Improvement- Represent the voice of the customer by contributing to continuous ...

Farsyt

Insurance Producer - Commercial Lines

Cambridge, MA · Remote

$60K - $100K/yr

  • Medical

  • Dental

  • Vision

We provide the leads, the licensed CSR support, and the carrier access; you provide the risk ... You start with a consistent flow of inbound business inquiries. * AI-Native Workflow: Our systems ...

Point32health

Member Service Advocate-27

Canton, MA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Inbound Call Management - Handle inbound calls from members with professionalism and attentiveness ... Continuous Improvement- Represent the voice of the customer by contributing to continuous ...

YO AI Labs

Medical Writer - Remote

Boston, MA · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

YO AI Labs

Medical Writer - Remote

Boston, MA · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

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All JobsInbound Customer Service Representative JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Somerville, MA

Remote Inbound Customer Service Representative information

See Somerville, MA salary details

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote inbound customer service representative in Somerville, MA is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.84 per hour, depending on experience, location, and employer.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Somerville, MA?

For Remote Inbound Customer Service Representative jobs in Somerville, MA, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Somerville, MA look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Somerville, MA with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Somerville, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,667 per year, or $20.5 per hour.

Customer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Remote)

SaviLinx

Boston, MA • Remote

$18.50/hr

Full-time

Posted 6 days ago

Job description

JOB TITLE:                          Customer Service Representative II Phones Bilingual (Spanish/English) ($18.50/hr + $1/pay for performance)

DEPARTMENT:                  Operations          

REPORTS TO:                     Supervisor     

FLSA STATUS:                    Non-Exempt                                                     

 

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone both in English and Spanish.
Handles eligibility inquiries both in English and Spanish and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Occasional on-site work in our mailroom
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills both in English and Spanish.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER 

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