Remote Inbound Customer Service Representative Jobs in Somerville, MA

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.

We're looking for a Market Intelligence Representative (MIR) to nurture relationships with inbound prospects from our free product, and turn them into qualified leads for our sales pipeline. This role will report to our Team Manager of MIR.

Our MIRs are the future Sales leaders of Similarweb and want a thriving career in either the New Business or Account Management space. 

Why is this role so important at Similarweb?

We receive thousands of inbound leads through our free product, and many of them don't yet know the value our marketing intelligence product can bring to their company. As an MIR, you will be the first touchpoint for these new prospects, proving to them the value of Similarweb by sharing relevant insights from our data. 

The relationships you build, and the meetings you are able to create for the sales organization, will have a direct impact on our sales pipeline. This is your chance to launch your hi-tech career in a supportive environment, and provide real value to companies all around the world, from many different industries and verticals.  

So, what will you be doing all day?

Your role as part of the Demand Generation team means your daily responsibilities may include:

• Taking inbound calls, chats and responding to contact forms to qualify relevant prospects that could benefit from Similarweb's many digital intelligence solutions
• Finding relevant insights and data to share with prospects that showcase the true value that Similarweb would bring to their digital strategy
• Sharing these insights either verbally, or through email
• Filling the sales pipeline, by creating a set number of meetings between prospects and sales managers
• Partnering with our marketing department to brainstorm and execute campaigns that show the value of our insights to our registered user base

This is the perfect job for someone who is: 

SMART

• Dynamic thinker:  continuously invests in adopting or adapting to think and respond to challenges critically and creatively. 
• Creative: Finding creative solutions to resolve complex issues.
• Communicator: excellent both verbally and written.
• Tech savvy: Embrace advanced technology and incorporate it into your daily workflow.

DRIVEN TO SUCCEED

• Goal driven: Motivated to achieve and exceed what is asked of them.
• Tenacious: Passion and grit are your currency and you know how to stay focused.
• Resilient: Can handle objections and not take them personally.

HUMBLE

• Adaptable: Able to adjust to changes quickly.
• Collaborative: Team player who knows how to work with others to achieve your goals.
• Coachable: Listening to feedback and apply accordingly.
• Emotionally Intelligent: Ability to manage both your own emotions and understand the emotions of people around you.

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

The base salary for this position in the Burlington, Massachusetts area is $56,000 + benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave.

In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $70,000, depending upon the final terms of employment and achievement of established targets.
Individual compensation is based upon a number of factors, including qualifications and relevant experience.

The base salary range above is for the Burlington, Massachusetts area, and could vary for candidates in other locations.

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*

Why you'll love being a Similarwebber:

You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-KZ #LI-Onsite