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Remote Inbound Customer Service Representative Jobs in Montreal, QC

Danaher

Field Service Representative

Montreal, QC · On-site +1

The Field Service Representative (FSR) is responsible for providing exceptional customer service to ... entirely remote. In this role, you will have the opportunity to: * Serving assigned customers ...

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Remote Inbound Customer Service Representative information

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$10

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote inbound customer service representative in Montreal, QC is $14.00, according to ZipRecruiter salary data. Most workers in this role earn between $11.51 and $15.58 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Montreal, QC?

For Remote Inbound Customer Service Representative jobs in Montreal, QC, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Montreal, QC look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Montreal, QC are:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Montreal, QC as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $29,120 per year, or $14 per hour.

Bilingual Technical Customer Service Agent-Remote

Montreal, QC • Remote

OPENLANE
Manufacturing • 1 - 5K employees

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

3rd of 19 rated auctioneers

People enjoy working here

Good employer

Paid breaks

Learn more about OPENLANEexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement

*This is a Remote position in Canada.

Business hours are Monday to Friday 7:00 am to 8:00 pm EST, Saturday 8:00 am to 6:00 PM EST. Agents work a 40-hour work week during business operations, scheduled in 8.5-hour shifts that include a 30-minute unpaid lunch break.

We're Looking For:

We are seeking a Bilingual Technical Customer Service Agent with experience providing exceptional customer service and troubleshooting. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer-centric approach. You must have the ability to navigate multiple systems and software to ensure you attempt to have a first-contact resolution. The ideal candidate will have 2+ years of experience in customer service or technical support with the ability to develop a strong understanding of our product offerings.

You Are:

  • Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

  • Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

  • Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology. While on a call or chat, you will be required to navigate multiple systems and software.

  • Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

  • Technically Proficient. You have a solid understanding of technical troubleshooting, including site navigation, login issues, and application functionality, and can assist customers with these issues effectively.

You Will:

  • Handle inbound customer inquiries and provide timely and accurate responses.

  • Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner.

  • Work within multiple channels to include chat, case (written), and phone calls (verbal).

  • Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Handle approximately 60 - 100 interactions per day, including calls, chats, cases, and Slack channel requests, ensuring quality standards for all interactions are met.

Must Have's:

  • Bilingual in English & French.

  • 3+ Years of customer service or technical support experience.

  • Bachelor's degree in business or other related field. May have related experience in lieu of a degree.

  • Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.

  • Strong organizational and time management skills.

  • The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once.

  • Excellent oral and written communication skills.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Experience with SalesForce or any CRM and Contact Center telephony system.

  • Technical troubleshooting experience in a SaaS environment.

Nice to Have's:

  • Experience using CRM software for tracking customer interactions.

  • Previous experience in the automotive industry.

  • Existing familiarity with our specific product offerings.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $20.00 - $25.00

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