Remote Inbound Customer Service Representative Jobs in Kitchener Waterloo, ON

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matters

• Inclusive - Everyone is Included and everyone wins

• We work hard and party even harder.

A propos du poste

Nous recherchons des personnes talentueuses pour rejoindre notre equipe en tant qu'agents bilingues du service clientele. Vous identifierez et proposerez de maniere proactive des solutions appropriees qui generent une grande satisfaction client.

Teleperformance est le leader mondial de la gestion de l'experience client. Nous connectons les marques les plus grandes et les plus respectees de la planete avec leurs clients en fournissant un service client, un support technique, une acquisition de clients, des solutions numeriques, des analyses, un back-office et d'autres services specialises pour assurer des interactions client toujours positives.

About the job

We are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

Ce que nous offrons:

• Teletravail

• Programme de recommandation d'employes

• Excellents regimes medicaux, dentaires et d'avantages sociaux

• De bons avantages sur les produits et services de tous les jours grace au programme d'avantages pour les employes du Canada

• Opportunites d'avancement de carriere

Notre mission est de toujours offrir a nos employes un environnement qui favorise le bonheur de l'interieur. Lorsque vous travaillez avec nous, vous etes apprecies et inspires pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motive et fier de faire partie de notre equipe. C'est pourquoi nous investissons continuellement dans la creation d'experiences de travail exceptionnelles et d'innombrables possibilites de developpement. Nous voulons que vous soyez et vous sentiez a votre meilleur, toujours.

What we offer:

• Work from home

• Paid Training

• Employee referral program - $500.00 for every referral hired

• Excellent medical, dental and benefits plans

• Great perks on everyday products and services with Canada's leading employee perk program

• Internal career advancement opportunities

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Responsibilities:

FR

• Fournir un service technique de premier niveau en ce qui concerne l'installation, l'exploitation et la maintenance des produits et des applications ainsi que repondre a d'autres types de requetes clients entrantes. En mettant l'accent sur le service a la clientele.

• Construire et entretenir des relations clients positives en proposant des solutions personnalisees et s'assurer que les demandes sont traitees de maniere appropriee en se coordonnant avec diverses fonctions au sein de l'entreprise.

• Depanner et resoudre les problemes techniques a l'aide d'outils et de procedures de diagnostic etablis. Escalade les problemes des clients selon les besoins.

• Responsable de la saisie precise des donnees en utilisant les applications prescrites.

EN

• Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. With an emphasis on Customer Care.

• Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.

• Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.

• Responsible for accurate data input using prescribed applications.

Qualifications:

FR

• Doit etre age d'au moins 18 ans

• Disponibilite a temps plein

• Excellent Internet a domicile cable - le Wifi n'est pas autorise

• Excellente connaissance de l'Internet a domicile en filaire - le Wifi n'est pas autorise

• Excellente maitrise de l'anglais et du francais

• Excellentes competences informatiques

• Le bilinguisme (francais, anglais, tant a l'oral qu'a l'ecrit) est requis pour repondre aux appels des clients anglophones et francophones partout au Canada et dans le monde

Teleperformance encourage les candidatures de personnes en situation de handicap. Des amenagements sont disponibles sur demande pour les candidats participant a tous les aspects du processus de selection. Si vous etes invite a participer au processus de selection, nous nous engageons a vous proposer les amenagements necessaires pour repondre au mieux a vos besoins.

EN

• Must be at least 18 years of age

• Full time availability

• Excellent home internet hardwired - Wifi is not permitted

• Excellent verbal and written communication skills in English and French

• Excellent computer skills

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.