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Remote Inbound Customer Service Representative Jobs in Fort Worth, TX

TridentCare

Customer Service Representative

Carrollton, TX · Remote

$15.50 - $21/hr

This is a remote position. Candidates must reside within 50 miles of office location at 3424 ... The CSR will process all customer orders in accordance with the established company standards and ...

RemX

Be Seen First

$16/hr Remote Customer Care Representatives

Dallas, TX · Remote

$16/hr

Remote Medical Customer Service Rep. * Pay: $16/hr. Weekly Pay plus Benefits * Paid Training ... Handle high volume inbound calls. * Outbound calls depending on department needs. * Provide ...

Floral Image

Customer Service Representative

Dallas, TX · Remote

$50K/yr

Customer Service Representative Floral Image North America (FINA) Full-Time | Salary $50,000 ... Fully remote role with 100% territory travel * Company-provided branded vehicle, computer, and cell ...

Floral Image

Customer Service Representative

Dallas, TX · Remote

$50K/yr

Customer Service Representative Floral Image North America (FINA) Full-Time | Salary $50,000 ... Fully remote role with 100% territory travel * Company-provided branded vehicle, computer, and cell ...

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Remote Inbound Customer Service Representative information

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$9

$18

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How much do remote inbound customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote inbound customer service representative in Fort Worth, TX is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.05 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Fort Worth, TX?

For Remote Inbound Customer Service Representative jobs in Fort Worth, TX, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Fort Worth, TX look for?

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What cities near Fort Worth, TX are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Fort Worth, TX with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Fort Worth, TX as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,471 per year, or $18 per hour.

Customer Service Representative

Trident Care

Carrollton, TX • Remote

$14 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

TridentCare rating

6.8

Company rating: 6.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

496th of 898 rated healthcare providers

Job description

This is a remote position.  Candidates must reside within 50 miles of office location at 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006

Shift:  Monday - Friday 10:00am - 6:30pm EST

    Position Description:

    This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

    Essential Duties and Responsibilities:

    Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position.  This includes incoming and outgoing calls.                                   

    • Provide prompt, accurate and courteous responses to customers

    • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

    • Answer incoming customer service orders as soon as possible

    • Display active listening and superior customer service skills for both external & internal customers.

    • Document activity to the DDF system

    • Consistently check appropriate DDF screen for report results to call back to customer

    • Display the ability to enter orders manually via our fax process

    • Display the ability to operate the phone system effectively

    • Adhere to work schedule

    Other duties as assigned

     Qualifications Required:

    •  Ability to work independently and as a team

    • Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

    • Computer knowledge

    • Strong customer service skills

    • Solid communication skills (including verbal, written and listening skills)

    • Solid problem solving and decision making abilities

    • Good organizational skills

    • Execute and prioritize multiple tasks

    • Professional

    • Ability to type 35 – 40 words per minute

    • Flexible and adaptable to change

    • Medical terminology / experience preferred but not required

    • A minimum of a High school Diploma or equivalent required

    • Must have high speed internet for Remote work

    Benefits: 

    TridentCare offers a competitive wage and robust benefit package to full time employees.  Part time employees are eligible for many of the same below, pro-rated.  Benefits include:

    • Two weeks of vacation time
    • Health Insurance after 30 days!
    • Sick time
    • 8 paid holidays
    • Same day pay available
    • Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
    • Dental insurance
    • Vision insurance
    • Disability insurance
    • Company paid life insurance
    • 401(k)

    What TridentCare employees say

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