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Remote Inbound Customer Service Representative Jobs in Erie, PA

Definiti

Inside Sales Representative

Erie, PA · On-site +1

... service to all inbound sales inquiries and internal requests Requirements COMPETENCIES REQUIRED • ... CRM tools (e.g., HubSpot, Salesforce) preferred REMOTE WORKING REQUIREMENTS As a remote-first ...

InsuraTec

TeleSales Representative -Remote

Erie, PA · Remote

TeleSales Representative - Remote About Us InsuraTec Services Group is seeking driven and ... Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ...

HMG Careers

Remote Sales Representative

Riceville, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Springboro, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Cranesville, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Girard, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Spartansburg, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Edinboro, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Erie, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Elgin, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Conneautville, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Fairview, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Venango, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Wesleyville, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Fairview, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Mill Village, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Inbound Customer Service Representative information

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How much do remote inbound customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote inbound customer service representative in Erie, PA is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Erie, PA?

For Remote Inbound Customer Service Representative jobs in Erie, PA, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Erie, PA look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Erie, PA are:

What cities near Erie, PA are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Erie, PA with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Erie, PA as of July 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,879 per year, or $18.2 per hour.

Outbound Survey Representative

Five Star Solutions

Erie, PA • Remote

$14/hr

Full-time

Posted 10 days ago

Job description

We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role.
 
 This is a full-time, remote opportunity for residents of the following states:
 
AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Requirements
  • Minimum 1 year of customer service/call center or office experience required
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Strong verbal and written communication skills
  • Self-motivated, dependable, and able to work independently
  • Must be 18 years of age
  • Must pass a background check in compliance with state and federal laws
  • Previous remote work experience preferred
Responsibilities
  • Make outbound calls to hospitals and healthcare clinics across the U.S.
  • Conduct brief surveys focused on after-hours and emergency response protocols
  • Ask approximately 3 standardized questions per call
  • Accurately document responses during each call using provided systems
  • Maintain a professional and courteous demeanor with healthcare staff
  • Follow call scripts and guidelines to ensure consistency and compliance
  • Handle a high volume of calls while maintaining quality standards
  • Protect confidential information and adhere to company policies
  • Communicate any issues or escalations to supervisors as needed
  • Meet performance and attendance expectations in a remote work environment
Work Schedule & Compensation
  • Hours: Full-time, 40 hours/week
  • Shifts: Monday-Friday 11:00am-7:30pm EST
  • Training: Paid, typically 2 week, Monday-Friday, 10:30 AM -7:00 PM EST
  • Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
  • Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days
Equipment & Work Environment
  • Company-provided equipment for full-time, permanent employees
  • Must have a secure, high-speed internet connection and dedicated workspace
  • Childcare for anyone 4 years of age and younger is required.
$14 - $14 an hour
If you're a good communicator and looking for a steady, full-time work-from-home job, this could be a great fit for you
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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