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Remote Inbound Customer Service Representative Jobs in Corbin, KY

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Remote Inbound Customer Service Representative information

See Corbin, KY salary details

$9

$18

$26

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote inbound customer service representative in Corbin, KY is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Corbin, KY? For Remote Inbound Customer Service Representative jobs in Corbin, KY, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Corbin, KY look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Corbin, KY are:
What cities near Corbin, KY are hiring for Remote Inbound Customer Service Representative jobs? Cities near Corbin, KY with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Corbin, KY as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,096 per year, or $18.8 per hour.
Customer Service Agent - Clearance Required

Customer Service Agent - Clearance Required

Senture

London, KY • Remote

$13 - $17.50/hr

Full-time

Posted 15 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

35th of 72 rated call and contact centers

Job description

Overview

Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. We take pride in providing exceptional service-and just as importantly, in supporting and valuing our employees.

Our Customer Service Agents are at the core of everything we do. They play a vital role in our success, and we're looking for motivated, energetic individuals to join our growing team. If you enjoy helping others and thrive in a fast-paced environment, this could be the perfect opportunity for you.

In this role, agents handle both inbound and outbound calls, assisting customers while adhering to established protocols and guidelines. You'll use multiple web-based systems to resolve inquiries and deliver a high level of customer service with every interaction.

Schedule:

  • Monday-Friday, with potential weekend shifts
  • Operating hours: 9:00 AM - 11:00 PM EST
  • Candidates should be flexible and expect later shifts

Important Details:

  • This position requires government clearance
  • Start date is contingent upon clearance approval
  • Candidates must be willing to go to London, KY or McAllen, TX locations to complete fingerprinting

Work From Home:This is a remote position, and Senture provides all necessary equipment.

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED
  • Must have US Citizenship
  • Must be able to obtain and maintain required government clearance
  • Prior call center or customer service experience highly desired
  • Effective verbal and written communication skills
  • Ability to multi-task
  • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
  • Ability to sit for extended periods of time
  • Ability to successfully pass a background investigation and drug screen
  • Must successfully pass preemployment criteria testing and internet speed test

Candidates must meet the following requirements to work from home:

  • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
  • Must be able to meet the minimum internet speed requirements for specific program
  • Hotspots, satellite and wireless internet service is NOT allowed for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
  • Document each customers inquiry information into a database.
  • Verify customers information, making corrections and updates as needed.
  • Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
  • Follow-up with callers as necessary.
  • Use statistical contact center data to make improvements to performance.
  • Outbound calling for surveying to obtain client specific information.
  • Shift and Schedule adherence.
Employment Type: FULL_TIME

What Senture employees say

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Hours and flexibility

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