ZipRecruiter

Log In

2

Remote Inbound Customer Service Representative Jobs in Buford, GA

Sharecare

Lead Customer Service Rep

Atlanta, GA · Remote

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ... inbound calls, assisting with outbound campaigns. * Ability to work flexible hours and shifts.

HB Travels

Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

... our team as Customer Service Representatives in the travel industry. In this role, you'll help ... What We Offer: * Flexible remote work ideal for earning extra income this holiday season.

Compunnel, Inc.

Customer Service Trainee

Atlanta, GA · Remote

$14/hr

This is a fully remote position within a structured call center environment, supporting Medicare ... Call Center Operations Handle a high volume of inbound customer calls while meeting quality and ...

previous pagenext page

Showing results 21-40

All JobsInbound Customer Service Representative JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Buford, GA

Remote Inbound Customer Service Representative information

See Buford, GA salary details

$8

$17

$24

How much do remote inbound customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote inbound customer service representative in Buford, GA is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $19.09 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Buford, GA?

For Remote Inbound Customer Service Representative jobs in Buford, GA, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Buford, GA look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Buford, GA are:

What cities near Buford, GA are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Buford, GA with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Buford, GA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $35,651 per year, or $17.1 per hour.

Lead Customer Service Rep

Sharecare

Atlanta, GA • Remote

Full-time

Re-posted 21 days ago

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

306th of 891 rated healthcare providers

Job description

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.
Job Summary:
Essential Job Functions:

  • Under the supervision of the Customer Service Manager, theCustomer Service - Escalations team member's primary responsibilities include:
  • Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.
  • Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.
  • Provide support for the customer service team through the manning and operation of the Help Desk.
  • Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.
  • Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.
  • Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.
  • Identifying trends in escalations and preparing data used to identify root cause analysis.
  • Supporting contract performance guarantees by performing other duties as deemednecessary;answering inbound calls, assisting with outbound campaigns.
  • Ability to work flexible hours and shifts.


Qualifications:

  • GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses. College course work is desirable.
  • Minimum of 2 years previous call center or customer service experience


Specific Skills/ Attributes:

  • Ability to work effectively with all levels of management and othercolleagues;demonstrating leadership, initiative, and a customer service orientation.
  • Possessing analytic skills and a technical acumen; computer competencies shouldinclude:word processing, spreadsheet, and database management.
  • Ability to work independently but also thrive in a team environment built on information sharing.
  • Demonstrating interpersonal abilities used to build relationships that contribute to the team's success.
  • Displaying sound judgment and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Detail oriented and well organized.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Sharecare logo

About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

View All Sharecare Jobs

Apply