Remote Inbound Customer Service Representative Jobs in Anderson, SC

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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Your role and responsibilities
ABB empowers smarter business operations by seamlessly integrating equipment, software, and services to protect, control, andoptimizeassets within electrical infrastructures. Serving multiple energy-intensive industries, we provide end-to-end product and service solutions that ensure the reliability and protection of our customers' electrical infrastructure.

As a Service Sales Specialist, you will play a pivotal role in driving our ambitious revenue growthobjectives.Thisearly sales careerdevelopment position is designed for individuals aspiring to advance into a Business Development Manager role in the future. You will be the key point of contact for many customers, and partnerswith immediate and urgent needs, requiring a blend of technical knowledge, quick learning, and creative problem-solvingthat allows the right candidate to handle multiple work streams at one time.

The work model for the role is: Remote {#LI-Remote}, this role provides support for the East Coast and will require East Coast working hours.

Your role and responsibilities:

• Exhibit a positive, friendly, and helpful attitude with customers and partners, being sensitive to their needs. Establish and maintain customer relationships, learning and evaluating customer operations to identify objectives, requirements, and preferences.

• Assist outside sales personnel with quotations, order processing/management, customer interactions, and internal communication with ABB factories and Aftermarket teams. Work with Commercial Proposal Managers, Application Engineers, and Customers as required.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

• Field website-generated service requests. Route qualified opportunities to the appropriate sales managers for further development and closure.

• Collaborate with Sales Directors to strengthen relationships with ABB partner organizations (IBC, Critical Power, Utility, etc.). Coordinate with Aftermarket Parts Channel Managers and Sales as required.

• Support closing orders and achieving quarterly and yearly sales targets.

• Generate Standard and Configured to Order proposals. Assist the front-end sales team in new customer setup and existing customer account changes.

• Work with factory teams to secure material pricing as necessary. Process product & service quotations and drive continuous follow-up throughout the customer's purchasing cycle. Process orders once received and ensure proper handoff to operations.

• Gather and report information regarding the company, competitors, pricing, products, and market trends to management, assisting in planning, tracking, and implementing sales strategies and developing new markets.

• Maintain attention to detail and quality to meet deadlines consistently.

Qualifications for the role:

• Bachelor's Degree from an accredited university or college with 2 years of sales or marketing experience, or a High School Diploma/GED with a minimum of 4 years of sales or marketing experience.

• Experience in proposal or quote development, sales support, or order administration is strongly preferred.

• General knowledge of power transmission & distribution products/systems is preferred.

• Previous experience with business-to-business customer support is preferred.

• A Bachelor's Degree in Engineering or another technical discipline is preferred.

• Salesforce experience preferred.

• Experience with Empower and SAP tools are preferred.

• Candidates must already have a work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.

ABB Benefit Summary for eligible US employees

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.