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Remote Inbound Customer Service Representative Jobs in Akron, OH

Vontier

Customer Service Representative

Stow, OH · On-site +1

$20/hr

Handle all inbound calls from our internal and external sources. This includes, but is not limited ... days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team ...

Liveops

Remote Customer Service Agent

Massillon, OH · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Akron, OH · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Canton, OH · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Medina, OH · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Cleveland, OH · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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Remote Inbound Customer Service Representative information

See Akron, OH salary details

$9

$17

$25

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote inbound customer service representative in Akron, OH is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Akron, OH? For Remote Inbound Customer Service Representative jobs in Akron, OH, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Akron, OH look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Akron, OH are:
What cities near Akron, OH are hiring for Remote Inbound Customer Service Representative jobs? Cities near Akron, OH with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Akron, OH as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,404 per year, or $18 per hour.
Customer Service Representative

Customer Service Representative

Revenue Group

Cleveland, OH • Remote

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Description

Start Date: August 7th

Pay Rate: $17/hour

Hours: M-Th 9:00am-5:30pm EST, F 8:30am-5:00pm EST

Training Hours: 8:30am-5:00pm EST

Location: Remote


Who is Revenue Group?
Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation.


Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate.


Why you'll love this role?

Join a Top Workplace-recognized team helping patients understand and resolve healthcare billing concerns. If you enjoy solving problems, communicating clearly, and supporting people through stressful moments, you'll fit right in.


The Customer Service Representative will be responsible for:

  • Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
  • Inbound calls from patients regarding bills.
  • Documenting customer complaints, issues, and interactions in appropriate system(s)
  • Meet performance metrics provided by management team.
  • Performing other duties as needed and assigned by the supervisor.

Requirements

Work Requirements:

  • High school diploma or GED
  • Customer service/call center experience preferred
  • Strong communication and de-escalation skills
  • Comfortable navigating multiple systems at once
  • Reliable attendance
  • Must pass a 7-year Background Check and Drug Screen
  • High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Our Benefits:

  • 100% Paid Training
  • 401(k) matching
  • Paid Time off (PTO) - Up to 10 days your first year!
  • 8 Paid Holidays - Including your birthday!
  • Referral Program
  • Employee Assistance Program (EAP)
  • Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
  • Dental & Vision insurance
  • Health insurance (including Long & Short-Term Disability)
  • Life insurance (Company Paid)

EEO Statement:
We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.


Ready to make a difference for patients while growing your career? Apply today, we'd love to meet you.

Apply