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Remote Import Export Customer Service Jobs in Virginia

ZIM

Customer Service Coordinator - Customs

Virginia Beach, VA · On-site +1

$15.75 - $20.50/hr

The Customer Service import Customs Coordinator will be responsible for all duties associated with ... that the export manifest can be submitted to US Customs within their guidelines. Handle any ...

L3HHCM20

Senior Specialist, Trade Compliance

Richmond, VA · On-site +1

$84K - $156K/yr

Remote Opportunity Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours ... imports and exports of U.S. State Department and U.S. Commerce Department controlled goods.

L3HHCM20

Specialist, Trade Compliance 1

Richmond, VA · On-site +1

$73K - $135K/yr

Remote Opportunity Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours ... imports and exports of U.S. State Department and U.S. Commerce Department controlled goods.

ForgeFit

Remote Customer Service Specialist

Virginia Beach, VA · On-site +1

$16.25 - $21.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Chesapeake, VA · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Hampton, VA · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Glen Allen, VA · Remote

$14.75 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Newport News, VA · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Ashburn, VA · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Henrico, VA · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Leesburg, VA · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Woodbridge, VA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Centreville, VA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Remote Import Export Customer Service information

What is a remote import export customer service representative?

A Remote Import Export Customer Service job involves assisting clients and stakeholders with international shipping, customs documentation, and logistics issues from a remote location. Professionals in this role communicate with customers, freight forwarders, and customs brokers to ensure the smooth import and export of goods. They handle inquiries, resolve problems, track shipments, and ensure compliance with international trade regulations. Strong communication, organizational skills, and knowledge of import/export processes are essential for this position.

How does a remote import export customer service representative typically coordinate with logistics and compliance teams?

As a Remote Import Export Customer Service representative, you will regularly collaborate with logistics and compliance teams to ensure smooth, timely shipments and adherence to international trade regulations. This often involves virtual meetings, updating shared tracking systems, and promptly communicating documentation requirements or shipping updates. You'll need strong organizational skills and the ability to proactively resolve issues that may arise due to customs delays or regulatory changes. Effective communication and teamwork are essential, as your input directly impacts customer satisfaction and the overall supply chain efficiency.

What are the key skills and qualifications needed to thrive as a remote import export customer service representative?

To thrive as a Remote Import Export Customer Service representative, you need strong organizational skills, knowledge of international trade processes, and experience with order management, often supported by a background in logistics or a related field. Familiarity with shipping documentation systems, CRM software, and international regulations such as Incoterms is typically required. Excellent communication, problem-solving abilities, and cultural sensitivity are standout soft skills in this role. These skills ensure efficient coordination, compliance, and customer satisfaction in a complex, global environment.

What is the difference between Remote Import Export Customer Service vs Remote Customs Coordinator?

AspectRemote Import Export Customer ServiceRemote Customs Coordinator
Primary RoleHandling customer inquiries, order processing, and support related to import/export shipmentsManaging customs documentation, compliance, and coordination with customs authorities
Required SkillsCustomer service, knowledge of import/export procedures, communication skillsRegulatory knowledge, documentation expertise, attention to detail
Work EnvironmentRemote, customer-facing, logistics or supply chain companiesRemote or office-based, customs and compliance departments

While both roles involve import/export processes, Remote Import Export Customer Service focuses on customer interactions and support, whereas Remote Customs Coordinator specializes in customs compliance and documentation management. Both require knowledge of import/export regulations but serve different functions within the supply chain.

What are popular job titles related to Remote Import Export Customer Service jobs in Virginia?

For Remote Import Export Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Import Export Customer Service jobs in Virginia look for?

The top searched job categories for Remote Import Export Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Remote Import Export Customer Service jobs?

Cities in Virginia with the most Remote Import Export Customer Service job openings:

Remote Import Export Customer Service jobs near you

Customer Service Coordinator - Export Support Services

Virginia Beach, VA • On-site, Remote

ZIM
See more jobs at ZIMexternal

$15.75 - $20.50/hr

Full-time

Posted 12 days ago

Job description

Description
Main Purpose of the Role:
The Release Coordinator is responsible for managing release functions for both export and import and other back-office activities that support the Contact Center, Support Services team, and GSS. This includes releasing bills of lading, validating criteria of releases, shipment audits, and printing of B/Ls and answering enquiries from internal and external customers.
Main Tasks:
  • Appropriately release shipments within in-house system and external systems.
  • Answers incoming emails and communications from internal teams at ZIM and GSS related to releases.
  • Disseminates release information to other import colleagues and relevant parties inquiring about release statuses and processes.
  • Responds promptly to customer enquiries utilizing various methods of communication (email, phone, instant messaging, etc.).
  • Validates, surrenders, and files original bills of lading, electronic bills of lading, and waybills according to date received.
  • Manages seaway bulk release processes for US import shipments.
  • Releases shipments and executes full release for cash customers upon confirmation of payment.
  • Research problems and perform root cause analysis in order to propose permanent solutions.
  • Takes ownership of personal growth by applying coaching, feedback, and training to improve daily performance and skills.
  • Works as directed for any other duties assigned.

Requirements
• Associate's degree from accredited college or university preferred or equivalent work experience
• One to two years related experience and/or training; or equivalent combination of education and experience
• Excellent soft skills

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