Remote Ibex Global Call Center Jobs in Rio Rancho, NM

PRODUCT MANAGER (REMOTE)

We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.

As a Product Manager, you are responsible for the direction and leadership of a product within Palco. The Product Manager at Palco is responsible for creating and execution of a product plan to help achieve our corporate goals and initiatives.

You are the key owner of your product roadmap and ultimately the creator of the vision that fuels the development teams. Key responsibilities include setting the vision for your assigned product to maximize penetration within Palco’s market space, prioritizing product and customer requirements to meet identified business needs, and managing internal and external relationships related to the product. The Product Manager collaborates with Palco’s Director and IT Teams to ensure goals are met, and that product efforts are aligned with the Company’s overall strategy and goals.

Skills

• Create short-term and long-term product visions for various Palco solutions
• Research industry trends and market demands
• Be able to anticipate market and industry trends and client demands
• Provide innovative new products and solutions that are imaginative, that are best for our clients, and ultimately further the core Palco objectives
• Demonstrate a passion for understanding customer problems and creating innovative solutions
• Gather and document product requirements from relevant parties
• Manage key initiatives
• Set clear product implementation direction for the implementation teams
• Be responsible for product planning and execution through the product lifecycle
• Be able to work with your product owner and corresponding IT teams to achieve your product vision and roadmap
• A proven leader, able to influence at all levels of the organization
• A proven ability to work collaboratively with others to influence development teams within an Agile framework
• Strong technology background and proven aptitude for staying current with latest developments in software technologies
• Ability to work in a fast-paced environment and meet implementation deadlines
• Communicates clearly with internal and external users of the system, including presenting new ideas and listening to user feedback
• Develop project plans to release new features to market
• Strong leadership and organizational skills to manage projects effectively

Education and Experience

• 5 or more years of experience in Product Management
• Bachelor’s degree in Accounting, Business, Computer Science, Project Management, or related field is preferred
• Experience working with Healthcare or Self-Direction Programs is preferred

Join Us

• This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

• Company benefits designed for you:

• Generous Paid time off.
• Annual bonus potential.
• Retirement Savings: We will support you as you save for your future.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
• Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.

Benefits package:

• Employer shared Health Insurance cost
• Employer paid Disability Insurance
• Employer paid Life and AD&D Insurance
• Vision Insurance
• Cancer Insurance
• Voluntary Life Insurance
• Paid Time Off
• Remote work environment
• Paid holidays

When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.
• Experience work/life balance.
• Feel value and a greater purpose through the work you do.

Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.