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Remote I3 Jobs in Florida (NOW HIRING)

Inktel

Chat/Phone Support Specialist - Remote

Orlando, FL · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Intel Core i3 or AMD Ryzen 3 or better Hard Drive * 40 GB or more of available space * 100 GB or more of total space Memory * 8 GB or RAM or better is preferable Operating System * Windows 10 ...

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Remote I3 information

What is a Remote I3?

Remote I3 positions typically refer to jobs that can be performed remotely and are related to the IBM i3 system or infrastructure, information, and innovation roles. These positions often involve managing, developing, or supporting IT systems, software, or business processes from a remote location. The exact responsibilities can vary depending on the industry and company, but generally, these roles require strong technical skills and the ability to collaborate virtually with teams. Working remotely allows employees to contribute from anywhere, offering flexibility and work-life balance.

How does the Remote I3 role typically collaborate with cross-functional teams while working from a distance?

In the Remote I3 role, collaboration with cross-functional teams is often facilitated through digital communication platforms such as Slack, Zoom, or Microsoft Teams. Team members regularly participate in virtual meetings, brainstorming sessions, and project management tools to stay aligned on goals and deliverables. Clear documentation and proactive communication are essential to ensure everyone is informed and engaged. The remote environment encourages autonomy but also requires strong organizational and interpersonal skills to maintain effective teamwork.

What are the key skills and qualifications needed to thrive as a Remote IT Support Specialist, and why are they important?

To thrive as a Remote IT Support Specialist, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues remotely. These skills ensure efficient support, minimize downtime, and maintain user satisfaction in distributed work environments.

What is the difference between Remote I3 vs Remote Network Technician?

AspectRemote I3Remote Network Technician
Required CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentRemote, client support, troubleshootingRemote, network setup, troubleshooting
Industry UsageIT support, enterprise networksIT support, enterprise networks
Common Search IntentUnderstanding role differences, job requirementsUnderstanding role differences, job requirements

Remote I3 and Remote Network Technician roles share similar certifications and work environments, focusing on network support and troubleshooting. The main difference lies in the specific job functions: Remote I3 often involves higher-level support and client interaction, while Remote Network Technicians focus more on network setup and maintenance. Both roles are integral in IT support within enterprise environments and are frequently compared by job seekers seeking clarity on responsibilities and qualifications.

What are the most commonly searched types of I3 jobs in Florida?

The most popular types of I3 jobs in Florida are:

What are popular job titles related to Remote I3 jobs in Florida?

For Remote I3 jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote I3 jobs in Florida look for?

The top searched job categories for Remote I3 jobs in Florida are:

What cities in Florida are hiring for Remote I3 jobs?

Cities in Florida with the most Remote I3 job openings:

Remote I3 jobs near you

Chat/Phone Support Specialist - Remote

Inktel

Orlando, FL • On-site, Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 25 days ago

Inktel rating

5.3

Company rating: 5.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

49th of 71 rated call and contact centers

Job description


POSITION RESPONSIBILITIES:
  • Customer Support Specialists should stay informed about product specifications and the ability to maintain a positive demeanor and patience with customers
  • Demonstrate high standards for quality service
  • Work in tandem with the quality and training team to self-manage performance expectations
  • Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
  • Maintain business acumen, courtesy and professionalism when dealing with all client contacts
  • Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
  • Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
  • Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
  • Strict adherence to key performance indicators (KPI) as set by management.
  • Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

QUALIFICATIONS:
  • High school diploma or equivalent.
  • 1-2 years Call Center Experience preferably in a live chat environment
  • Retail sales experience, preferably in an ecommerce environment
  • Excellent Data Entry skills/- 45-55 wpm minimum
  • Must be computer literate and internet savvy
  • Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
  • Experienced in handling multiple chats at any given time
  • Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
  • Professional, upbeat and engaging written communication
  • Excellent oral communication skills: clear diction, tone and use of proper grammar
  • Ability to deliver quality customer service in a high-volume environment
  • Ability to develop relationships with clients, even in difficult situations
  • Ability to advise and counsel customers in a quick and efficient manner
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Empathetic and active listening
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
  • Dependable, a history of good attendance and punctuality is essential

Proven track record of ALL of the following STRIVE values:
  • [S]ervice
  • [T]enacity
  • [R]esponsibility
  • [I]ntegrity
  • [V]ersatility
  • [E]ntrepreneurship

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
WORK FROM HOME TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed
  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
  • 40 GB or more of available space
  • 100 GB or more of total space

Memory
  • 8 GB or RAM or better is preferable

Operating System
  • Windows 10 Professional (No Macs or Chromebooks)
  • Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
  • Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements
Monitor*
  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone
  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera
  • Integrated or USB Camera

*Dual monitors may be required on some client programs
Minimum Software Requirements
Google Chrome**
  • Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
  • Hard-wired connection (no wireless)
  • Minimum 45 Mpbs download / Minimum 10 Mpbs upload
  • Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold
  • 120 milliseconds (ms)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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