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Remote Hvac Customer Service Jobs in Springfield, IL

ENFRA LLC

General Manager-Commercial HVAC

Springfield, IL · On-site +1

$129K - $172K/yr

... Service sector. We believe in growth-not just for our business, but for our people. Our team ... Reviews monthly KPIs: customer reports, account receivables and billings by SPE, completed ...

Intuit

TurboTax Experts Manager 1 FTE

Springfield, IL · Remote

$45.50 - $61/hr

Experiences and help introduce new services or processes being developed Qualifications * 3+ years' experience supporting/managing/leading a customer-facing team * Remote management experience a plus ...

HMG Careers

Remote Sales and Service Advisor

Curran, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Buffalo, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Elkhart, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Palmer, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Berlin, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Riverton, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Sherman, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Athens, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Hvac Customer Service information

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How much do remote hvac customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote hvac customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote HVAC Customer Service Representative, and why are they important?

To thrive as a Remote HVAC Customer Service Representative, you need strong communication skills, basic HVAC knowledge, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and scheduling systems is typically required. Active listening, patience, and problem-solving abilities help you address customer concerns effectively and build rapport remotely. These skills and qualities are crucial for delivering efficient service, resolving issues quickly, and ensuring customer satisfaction in a virtual environment.

What is the difference between Remote Hvac Customer Service vs Remote Hvac Technician?

AspectRemote Hvac Customer ServiceRemote Hvac Technician
CredentialsCustomer service experience, HVAC knowledge often preferredHVAC certification or license required
Work EnvironmentHome office, call centers, or remote supportPrimarily on-site, but some remote diagnostics possible
Employer & Industry UsageHVAC companies, service providers, manufacturersHVAC service companies, installation firms

Remote Hvac Customer Service involves assisting clients via phone or online, focusing on support and troubleshooting. Remote Hvac Technicians perform technical repairs and diagnostics, often requiring certifications. While customer service roles are primarily remote, technicians may work remotely for diagnostics but usually need on-site work for repairs. Both roles are essential in the HVAC industry, but they differ in technical requirements and daily tasks.

What are remote HVAC customer service jobs?

Remote HVAC customer service jobs involve assisting customers with heating, ventilation, and air conditioning (HVAC) issues over the phone, email, or online chat. These roles typically include troubleshooting problems, scheduling maintenance or repair appointments, answering questions about HVAC products and services, and providing technical support. Employees work from home or another remote location, rather than a traditional office or call center, using communication and customer management software to interact with clients. Strong communication skills and basic knowledge of HVAC systems are important for success in this role.

What are some common challenges faced by remote HVAC customer service representatives and how can they be addressed?

Remote HVAC customer service representatives often encounter challenges such as troubleshooting issues without being physically present, managing high call volumes during peak seasons, and effectively communicating technical information to customers. To address these challenges, representatives rely heavily on clear communication skills, access to comprehensive knowledge bases, and remote diagnostic tools. Regular training and collaboration with field technicians also play a key role in resolving customer concerns efficiently while maintaining a positive customer experience.
What are popular job titles related to Remote Hvac Customer Service jobs in Springfield, IL? For Remote Hvac Customer Service jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Hvac Customer Service jobs in Springfield, IL look for? The top searched job categories for Remote Hvac Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Hvac Customer Service jobs? Cities near Springfield, IL with the most Remote Hvac Customer Service job openings:
Remote Hvac Customer Service jobs near you

Information Technology Director

Capitol Group Inc

Springfield, IL • On-site, Remote

$100K - $120K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Description

Capitol Group is a local, customer-focused company with nine branches strategically located to provide immediate access to inventory, pricing, and shipping status. Since 1946, Capitol Group has been a leading distributor of plumbing, HVAC, industrial/mechanical, and kitchen and bath products in Illinois and Missouri.


We are seeking a strategic and innovative individual contributor to help lead our organization's information technology initiatives. The ideal candidate will drive technological advancements, ensure the security and integrity of our systems, and align IT strategies with our overall business goals. This is a key role that offers the opportunity to shape the future of our technology landscape and support our growth.


Key Responsibilities:

- Collaborate with executive leadership to identify technology needs and opportunities

- Evaluate and recommend new technology solutions to improve efficiency and competitiveness

- Lead disaster recovery and business continuity planning for IT systems


Skills and Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred

- Strong understanding of IT infrastructure, cybersecurity, cloud computing, and enterprise systems



Join our fast-growing organization where innovation and efficiency are at the core of our culture. We offer full-time employees our extensive line-up of health benefits including: medical (free for employee), dental, vision, disability, life, identify theft, critical illness, and accident that are effective 31 days after hire. We also offer paid time off and 401k with a 4% employer match.


This position is an individual contributor, will not be remote, and can be based in Springfield, IL or Litchfield, IL.  Travel to our 10 locations will be required up to 50% of the time.

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