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Remote Hvac Customer Service Jobs in Springfield, IL

Cushman & Wakefield

Mobile Commercial HVAC Technician

Springfield, IL · On-site +1

$28 - $36/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Mobile HVAC Technician ** Springfield, IL and surrounding areas ESSENTIAL JOB FUNCTIONS AND ... Quality - meet goals as outlined in the SLA's for work completion, callbacks and customer service ...

Cableone

Supervisor, Customer Care and Sales Advisor

Taylorville, IL · On-site +1

$48K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The ideal candidate combines strong leadership abilities with a passion for customer service ... We are open to hiring remote candidates residing in the following states: AL, AK, AR, AZ, CO, FL ...

HMG Careers

Remote Sales and Service Advisor

Lincoln, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Kincaid, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Bulpitt, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Curran, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Elkhart, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Elkhart, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Palmer, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Lincoln, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Hvac Customer Service information

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How much do remote hvac customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote hvac customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is remote HVAC customer service?

Remote HVAC customer service jobs involve assisting customers with heating, ventilation, and air conditioning (HVAC) issues over the phone, email, or online chat. These roles typically include troubleshooting problems, scheduling maintenance or repair appointments, answering questions about HVAC products and services, and providing technical support. Employees work from home or another remote location, rather than a traditional office or call center, using communication and customer management software to interact with clients. Strong communication skills and basic knowledge of HVAC systems are important for success in this role.

What are the key skills and qualifications needed to thrive as a remote HVAC customer service representative?

To thrive as a Remote HVAC Customer Service Representative, you need strong communication skills, basic HVAC knowledge, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and scheduling systems is typically required. Active listening, patience, and problem-solving abilities help you address customer concerns effectively and build rapport remotely. These skills and qualities are crucial for delivering efficient service, resolving issues quickly, and ensuring customer satisfaction in a virtual environment.

What are some common challenges faced by remote HVAC customer service representatives and how can they be addressed?

Remote HVAC customer service representatives often encounter challenges such as troubleshooting issues without being physically present, managing high call volumes during peak seasons, and effectively communicating technical information to customers. To address these challenges, representatives rely heavily on clear communication skills, access to comprehensive knowledge bases, and remote diagnostic tools. Regular training and collaboration with field technicians also play a key role in resolving customer concerns efficiently while maintaining a positive customer experience.

What is the difference between Remote Hvac Customer Service vs Remote Hvac Technician?

AspectRemote Hvac Customer ServiceRemote Hvac Technician
CredentialsCustomer service experience, HVAC knowledge often preferredHVAC certification or license required
Work EnvironmentHome office, call centers, or remote supportPrimarily on-site, but some remote diagnostics possible
Employer & Industry UsageHVAC companies, service providers, manufacturersHVAC service companies, installation firms

Remote Hvac Customer Service involves assisting clients via phone or online, focusing on support and troubleshooting. Remote Hvac Technicians perform technical repairs and diagnostics, often requiring certifications. While customer service roles are primarily remote, technicians may work remotely for diagnostics but usually need on-site work for repairs. Both roles are essential in the HVAC industry, but they differ in technical requirements and daily tasks.

What are popular job titles related to Remote Hvac Customer Service jobs in Springfield, IL?

For Remote Hvac Customer Service jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Hvac Customer Service jobs in Springfield, IL look for?

The top searched job categories for Remote Hvac Customer Service jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Hvac Customer Service jobs?

Cities near Springfield, IL with the most Remote Hvac Customer Service job openings:

Remote Hvac Customer Service jobs near you

Mobile Commercial HVAC Technician

Cushman & Wakefield

Springfield, IL • On-site, Remote

$28 - $36/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Cushman & Wakefield rating

7.4

Company rating: 7.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

112th of 204 rated real estate companies

Job description

Job Title
Mobile Commercial HVAC Technician
Job Description Summary
Responsible for assisting with operational maintenance, troubleshooting, diagnostics, housekeeping, and repairs on commercial/industrial buildings, industrial systems, grounds, and maintenance equipment for assigned properties/facilities.Job Description
Mobile HVAC Technician
** Springfield, IL and surrounding areas
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
  • Inspect, calibrate, maintain, troubleshoot, test, and repair all types of facility systems including HVAC, electrical, lighting, fire, life, safety, boilers, refrigeration units, compressors, motors and pumps and all associated controls and provide facility maintenance services including carpentry, plumbing, painting, and snow removal to maintain client's building infrastructure and grounds.
  • Attend and/or participate in safety training per C&W SERVICES policy.
  • Perform routine inspection, preventive maintenance, calibration, functional and operational testing of facility systems and equipment.
  • Utilize CMMS computer system to document tasks performed and maintain equipment histories including parts replaced, hours worked, time to respond, and time to complete.
  • Responsible for completing and data input for all assigned work orders (both corrective and PM) in a timely manner.
  • Maintain equipment, tools, and work areas in a clean, safe, and orderly manner.
  • Utilize and have a general understanding of national and local codes for equipment repair. Perform all work in accordance with OSHA, state and municipal requirements and C&W SERVICES safety policies.
  • Perform quality work and regularly communicate repair status of devices and systems to supervisor/Manager.
  • Must be able to work with informal and formal teams, with other employees and customer representatives from various departments while always demonstrating a professional demeanor.
  • May be required to work with and coordinate activities of other vendors including specialists.
  • Perform all other tasks as assigned by supervisor/Manager in response to the needs of the client.
  • Perform daily survey of buildings to identify repair and preventive maintenance tasks.
  • Report to supervisor/Manager on a regular basis (daily/weekly) on conditions relative to general operations.
  • Responsible for participating, seeking, and coordinating training and continued professional development in the areas of advancing technology, safety, and general skill improvement.
  • Available for ON CALL duty on nights, weekends, and holidays to address emergencies
  • Possible flexible hours to accommodate client needs

PERFORMANCE GOALS:
  • Safety - follow C&W SERVICES safety policy and participate in all required training and related programs
  • Cost - assist account leadership to meet financial targets
  • Quality - meet goals as outlined in the SLA's for work completion, callbacks and customer service issues
  • Delivery - follow work order and services delivery processes

QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills,
and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Good general working knowledge of all trades
  • Proven mechanical ability and aptitude.
  • Good computer skills are required; operating knowledge and troubleshooting of equipment via Building Management System preferred.
  • Proven ability to work cooperatively with others.
  • Demonstrates attention to detail
  • Understands business implications and decisions
  • Develops and implements cost saving measures
  • Conserves organizational resources
  • 2-5 years related experience and/or training at a semi-skilled level of experience of general maintenance in a commercial facility setting or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished by supervisor/Manager in written, oral, diagram or schedule form
  • Increase knowledge and operation of specialized equipment through study of all manufacturer manuals and installer instructions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to perform duties under the following environmental conditions; Work near moving mechanical parts, work in high, precarious places with potential exposure to work environments containing fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme cold and heat (non-weather), risk of electrical shock and occasional loud noise.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $34.00 - $40.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: "C&W Services"

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