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Remote Humana Customer Service Jobs in Maple Ridge, BC

MineARC Systems

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Electrical Service Technician

Surrey, BC · Remote

$70K - $100K/yr

... Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent ...

MineARC Systems

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Electrical Service Technician

Surrey, BC · Remote

$70K - $100K/yr

... Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent ...

Niricson

Technical Customer Success Manager

Vancouver, BC · Remote

CA$70K - CA$80K/yr

Remote within Canada (Occasional Travel Required) About us At Niricson, we're transforming the way ... The Opportunity We are looking for a Technical Customer Service Manager to serve as the essential ...

Snap Dental Lab LLC

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Dental Specialist - Account Manager (Remote, Full-Time)

Vancouver, BC · Remote

$2K - $3K/mo

Track account performance and activity using CRM tools * Identify opportunities to expand services ... Fully remote work environment * No clinical duties or patient interaction * Structured schedule ...

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Remote Humana Customer Service information

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a Remote Humana Customer Service Representative, and why are they important?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What is a Remote Humana Customer Service Representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.
What job categories do people searching Remote Humana Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Remote Humana Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Humana Customer Service jobs? Cities near Maple Ridge, BC with the most Remote Humana Customer Service job openings:
Remote Humana Customer Service jobs near you
Infographic showing various Remote Humana Customer Service job openings in Maple Ridge, BC as of June 2026, with employment types broken down into 25% Part Time, 25% Temporary, and 50% Contract. Highlights an 84% Physical, and 16% Remote job distribution.
Electrical Service Technician

Electrical Service Technician

MineARC Systems

Surrey, BC • Remote

$70K - $100K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

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Job description

Remote Service Technician

MineARC Systems is the global leader in controlled environments and safety technologies for the underground mining, tunneling, chemical processing, disaster relief and biotechnology industries. We specialize in the manufacture and supply of emergency refuge chambers, safe havens, disaster shelters and grow chambers, as well as a range of remote monitoring, tracking and communications technologies that allow full integration in heavy industrial applications.

We are currently looking for a passionate Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent training and troubleshooting.

You will work closely with the Service Manager to provide necessary services or maintenance. You will be responsible for working with the service team to streamline the process of the customer’s needs.

Key responsibilities but are not limited to the following:

Customer Service Site Duties

  • Travel to customers’ facilities for routine services, maintenance, troubleshooting, training, and commissioning.
  • Test and troubleshoot RGA’s.
  • Adhere to standard operating procedures and document control.
  • Adhere to safety standards and promoting a safe work environment.
  • Acquire and maintain all necessary certifications to operate all machinery and equipment used at the MineARC® facility.
  • Gather and input customers’ existing products and future needs into SAP for the Sales Representative to follow up.
  • Assist production with the fit out of manufactured products.
  • Perform general housekeeping (5S) of MineARC® facilities and other duties as assigned when at site.
  • Promote and recommend additional and necessary MineARC products.

Duties

  • Meet sales targets through effective planning and budgeting.
  • Devise strategies and tactics for new business and new markets.
  • Develop and manage existing accounts while identifying other potential opportunities and projects.
  • Financial and contractual negotiations and reviews.
  • Populate and keep current all sales tools, such as the CRM.
  • Regular travel to customer facilities, expos, tradeshows, and company offices, as required).
  • Submit regular updates and financial reports to the Service Manager on sales progress and new business won.
  • Commission and train customers on products sold.
  • A minimum of 140 travel days per calendar year.
  • Debrief and provide Trip Completion Report to Service Manager and Service Assistant after each service trip completed.
  • You will be required to attend MineARC for training, team activities, and other business events as needed.
  • Assist with the manufacture, packaging and shipment of spare parts and service materials when at site.
  • When not traveling you are expected to continue any customer communication in a timely manner.
  • When not traveling you are expected to participate in the weekly service meeting and any other periodic training that may come up.
  • Complete expense reports and submit to Expensify immediately after each service trip.
  • Conduct a minimum of (1) Online Service School per year.
  • Follow up regularly with customers on maintenance issues and outstanding quotes.

What we require from you......

  • Proficient in the use of hand tools
  • Ability to read electrical schematics and troubleshoot electrical faults
  • Ability to train small groups in both the operation and service of MineARC products
  • Competent in Microsoft Excel, Word, PowerPoint, & Outlook.
  • Current driver’s license and passport.
  • Strong presentation and training skills.

Personal skills we require from you......

  • Ability to travel up to 50% of the time.
  • Excellent attention to detail and problem-solving skills
  • Excellent communication skills, both verbal and written
  • Ability to work autonomously and as a team.
  • Ability to manage many tasks simultaneously.
  • The ability to work efficiently under pressure.
  • The ability to negotiate with and positively influence others.

Advantageous skills you may have......

  • HVAC experience.
  • Pneumatic experience.
  • Electrical license.
  • PLC troubleshooting
  • Mining or chemical experience.
  • 10 Hour OSHA training.
  • MSHA 40-hour training.
  • A bachelor’s or technical degree.

Company Description

MineARC Systems provides safety solutions to the mining, tunneling, and petrochemical industries. MineARC is the global leader in the manufacture and supply of emergency safe refuge systems for the protection of workers exposed to hazardous industrial environments.