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Remote Humana Customer Service Jobs in Fall River, MA

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Remote Humana Customer Service information

See Fall River, MA salary details

$9

$18

$27

How much do remote humana customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote humana customer service in Fall River, MA is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.01 per hour, depending on experience, location, and employer.

What is a remote Humana customer service representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.

What are the key skills and qualifications needed to thrive as a remote Humana customer service representative?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What are popular job titles related to Remote Humana Customer Service jobs in Fall River, MA?

For Remote Humana Customer Service jobs in Fall River, MA, the most frequently searched job titles are:

What job categories do people searching Remote Humana Customer Service jobs in Fall River, MA look for?

The top searched job categories for Remote Humana Customer Service jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Remote Humana Customer Service jobs?

Cities near Fall River, MA with the most Remote Humana Customer Service job openings:

Remote Humana Customer Service jobs near you

Remote Rep - Customer Service & Sales | Work From Home

AO Globe Life

Providence, RI • On-site, Remote

Full-time

Medical, Life

Posted 21 days ago

Job description

Remote Rep - Customer Service & Sales | Work From Home
Company: Globe Life AO
Location: 100% Remote - United States
Job Type: Full-Time | Flexible Schedule
Compensation: Commission-Based | Weekly Pay | Performance BonusesBuild a Meaningful Career While Helping Working Families
Looking for a work-from-home career where you can help people, build lasting relationships, and create long-term professional and financial growth?
Globe Life AO is seeking motivated, service-oriented individuals to join our growing virtual team as Remote Insurance Representatives - Customer Service & Sales.
In this role, you'll connect with working families, union members, veterans, associations, and their families through scheduled virtual appointments. You'll help clients understand available life, accident, and supplemental health insurance benefits, answer questions, recommend appropriate coverage options, and provide ongoing customer service.
No previous insurance experience is required. We provide structured training, mentorship, licensing guidance, and ongoing professional development.
• 100% Work From Home
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• Weekly Commission Pay + Performance Bonuses
• Comprehensive Training & Mentorship
• Flexible Schedule
• Leadership Advancement Based on PerformanceWhat You'll Do
As a Remote Insurance Representative, you'll combine customer service, relationship management, benefits education, and consultative sales.Key Responsibilities
  • Meet with clients virtually through Zoom and phone appointments
  • Connect with individuals who have requested information about available benefits
  • Identify each client's needs, priorities, and financial protection goals
  • Explain life, accident, and supplemental health insurance options clearly
  • Recommend personalized coverage solutions based on client needs
  • Guide clients through applications and enrollment
  • Review existing coverage and assist with applicable policy or beneficiary updates
  • Provide professional customer service before, during, and after enrollment
  • Build and maintain long-term client relationships
  • Maintain accurate client documentation and follow-up records
  • Follow company procedures and applicable state insurance requirements
  • Participate in ongoing coaching, training, and professional development
Why Join Globe Life AO?
🏠 100% Remote
Work from home while serving clients through virtual appointments. No daily commute or traditional office environment.
⏰ Flexible Schedule
Build a schedule around client appointments, training, and performance goals while enjoying the flexibility of a remote career.
📞 Qualified Client Opportunities
Focus your time on helping individuals and families interested in learning more about available benefits.
No lead purchasing is required.
💵 Weekly Performance-Based Compensation
This is a commission-based opportunity, not an hourly or salaried position.
Compensation opportunities include:
  • Weekly commission payments
  • Performance-based bonuses
  • Renewal and residual income opportunities
  • Leadership incentives
  • Additional performance recognition

Earnings are based on individual production and performance and are not guaranteed.
🎓 Comprehensive Training & Mentorship
New to insurance? That's okay.
We provide:
  • Structured virtual onboarding
  • Product and benefits education
  • Insurance licensing guidance
  • Customer service training
  • Consultative sales development
  • One-on-one mentorship
  • Weekly coaching
  • Leadership development
  • Ongoing professional education
📈 Career & Leadership Growth
AO promotes from within and provides opportunities for representatives interested in developing into leadership and management.
Advancement is based on performance, consistency, initiative, and leadership development-not seniority alone.Benefits & Professional Support
Qualifying representatives may have access to:
  • Medical insurance reimbursement program
  • Company-supported life insurance
  • Residual and renewal income opportunities
  • OPEIU Local 277 representation, where applicable
  • Leadership development programs
  • Professional conferences and recognition events
  • Company-sponsored incentive travel for qualifying performers

Eligibility and qualification requirements may apply.What We're Looking For
We're looking for individuals who demonstrate:
  • Strong verbal and written communication skills
  • Excellent customer service and relationship-building abilities
  • Professionalism, integrity, and reliability
  • Self-motivation and personal accountability
  • Strong organization and time-management skills
  • Goal-oriented and solution-focused thinking
  • Confidence communicating with clients virtually
  • Ability to work independently from home
  • Coachability and willingness to learn
  • Commitment to professional growth
Experience That Transfers Well
Previous experience in the following areas can be helpful but is not required:
  • Customer Service
  • Sales
  • Client Services
  • Call Centers
  • Retail
  • Hospitality
  • Healthcare
  • Banking or Financial Services
  • Education
  • Military
  • Administrative Support
  • Business Development

We provide comprehensive training for motivated candidates from a variety of professional backgrounds.Minimum Requirements
Applicants must:
  • Be at least 18 years old
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have a computer or laptop with webcam and microphone capability
  • Maintain reliable high-speed internet
  • Have a quiet, professional workspace
  • Be comfortable conducting virtual appointments through Zoom
  • Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance and support are provided.About Globe Life AO
For more than 70 years, AO has served working families by providing supplemental insurance benefits and personalized client service.
As part of the Globe Life family of companies, our organization is built around service, integrity, mentorship, professional development, and long-term client relationships.Our Mission
Protect Every Child. Serve All Working People.Virtual Interview Process
Qualified applicants will first complete a brief career overview covering the position, compensation structure, licensing requirements, training, and advancement opportunities.
Candidates interested in moving forward will then have the opportunity to complete a virtual Zoom interview with our hiring team.Ready to Build Your Future?
If you're looking for a remote customer service and insurance sales career where you can help families, develop professionally, and build income and advancement opportunities based on your performance, we encourage you to apply.
Apply today to be considered for our Remote Insurance Representative opportunity with Globe Life AO.Work From Home. Help Families. Build Your Future.

Apply