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Remote Humana Customer Service Jobs in Elgin, IL

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsHumana Customer Service JobsRemote Humana Customer Service JobsRemote Humana Customer Service Jobs in Elgin, IL

Remote Humana Customer Service information

See Elgin, IL salary details

$9

$18

$26

How much do remote humana customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote humana customer service in Elgin, IL is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a remote Humana customer service representative?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What is a remote Humana customer service representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.

Does remote Humana customer service offer remote work options?

Remote Humana customer service positions typically offer remote work options, allowing employees to perform their duties from home. These roles often require strong communication skills, computer proficiency, and the ability to work independently within a virtual environment.
What are popular job titles related to Remote Humana Customer Service jobs in Elgin, IL? For Remote Humana Customer Service jobs in Elgin, IL, the most frequently searched job titles are:
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Remote Humana Customer Service jobs near you

Customer Service Representative (remote)

Traveling with Mchaila

Chicago, IL • Remote

$16.50 - $22.50/hr

Full-time

Posted 4 days ago

Job description

Were seeking a reliable and customer-focused Customer Service Representative to support clients by managing communications, coordinating service details, and ensuring a smooth experience from start to finish.

This fully remote role is ideal for someone who enjoys helping others, staying organized, and providing consistent, high-quality support within structured systems and processes.

Key Responsibilities

  • Respond to client inquiries in a timely and professional manner
  • Provide accurate information and clear guidance
  • Assist with scheduling, confirmations, and service updates
  • Maintain organized records of client communications
  • Monitor follow-ups to ensure a seamless client experience
  • Escalate or resolve issues efficiently when needed

Qualifications

  • Strong written and verbal communication skills
  • Customer service, administrative, or client support experience (preferred but not required)
  • Comfortable working independently in a remote environment
  • Detail-oriented, dependable, and organized
  • Tech-comfortable and confident navigating online systems
  • Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

What This Role Offers

  • 100% remote flexibility
  • Structured onboarding and ongoing training
  • Clear processes and tools for success
  • Growth opportunities within a supportive team environment

Apply