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Remote Humana Customer Service Jobs in Duncan, BC

Remote Humana Customer Service information

What is a remote Humana customer service representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.

What are the key skills and qualifications needed to thrive as a remote Humana customer service representative?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What are popular job titles related to Remote Humana Customer Service jobs in Duncan, BC?

For Remote Humana Customer Service jobs in Duncan, BC, the most frequently searched job titles are:

What job categories do people searching Remote Humana Customer Service jobs in Duncan, BC look for?

The top searched job categories for Remote Humana Customer Service jobs in Duncan, BC are:

What cities near Duncan, BC are hiring for Remote Humana Customer Service jobs?

Cities near Duncan, BC with the most Remote Humana Customer Service job openings:

Infographic showing various Remote Humana Customer Service job openings in Duncan, BC as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Remote job distribution.

Planning Coordinator

Cowichan Valley Regional District

Duncan, BC • On-site, Remote

CA$111K - CA$130K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 10 days ago


Job description

General Information

Majestic mountains, the rugged West Coast Trail, serene lakes, and one of the world's tallest free-standing timber rail trestles all lie in the picturesque Cowichan Valley Regional District (CVRD). Located on Vancouver Island, the CVRD provides a wide range of local government services to a population of 80,000 within its 4 distinct municipalities and 9 electoral areas. Just 50 km north of Victoria and 30 km south of Nanaimo, the Cowichan Valley offers a warm climate and numerous parks, recreational, cultural, and social opportunities.

We are seeking to add to our team, a professional with excellent leadership qualities and strong planning skills. 

Reporting to the Manager, Community Planning or Development Services, the Planning Coordinator supports the Regional District's current and long-range planning operations. This exempt position works in an administrative, technical and management capacity in carrying out the supervision of staff, programs and services and acts as a liaison and resource between the Land Use Services Department and other CVRD divisions, and with external agencies and organizations. The immediate need is for a Planning Coordinator in the Development Services Division, supporting customer service and development applications processes.

Qualifications
  • University graduation in a related field plus a graduate degree in Community and Regional Planning or related field
  • Full membership in the Canadian Institute of Planners and Planning Institute of BC Registered Professional Planner Certification
  • A minimum of five years of related experience, preferably in a BC local government setting
  • A minimum of two (2) years of experience with staff mentoring, supervision, training and performance management
  • IAP2 certification is considered an asset
  • PMP designation is considered an asset
  • A valid Class 5 BC Driver's Licence

An equivalent combination of education, training and experience may be considered. 

View the full job description listing all the job requirements.

Hours of Work

This regular-full time exempt position works 35 hours per week (Monday - Friday, 8:30-4:30) and is eligible for flex time. Some evening and weekend work may be required. This position works from the CVRD's main office in Duncan, BC, and at this time, is eligible to be part of the Work From Home program, potentially working a hybrid in-office / remote schedule after a successful in-office training period.

Salary

The CVRD offers a competitive salary range of $111,765.09 to $130,660.09 per year (2026 rate), commensurate with experience, plus a comprehensive benefits package including extended health, dental, and insurance benefits, pension, and paid vacation.

Application Instructions

If you are ready to take on this challenging and rewarding leadership role, please submit your cover letter and resume in confidence via the application link above by 4:30 pm on the date indicated. Please include a recent drivers' absract with your application.

Note

Note that testing may be required during the interview process. Testing is based on the knowledge, skills, abilities and qualifications outlined in the job description.

Job applicants requiring accommodation to participate in any stage of the hiring process should contact Human Resources at hr@cvrd.bc.ca to communicate their accommodation needs.

Employment Type: FULL_TIME