Duncan, BC · On-site +1
CA$111K - CA$130K/yr
... Services Division, supporting customer service and development applications processes ... office / remote schedule after a successful in-office training period. Salary The CVRD offers a ...
Duncan, BC · On-site +1
CA$111K - CA$130K/yr
... Services Division, supporting customer service and development applications processes ... office / remote schedule after a successful in-office training period. Salary The CVRD offers a ...
$10.41 - $13.28
7% of jobs
$13.28 - $16.14
13% of jobs
$17.11 is the 25th percentile. Wages below this are outliers.
$16.14 - $19
15% of jobs
The median wage is $21.45 / hr.
$19 - $21.87
18% of jobs
$21.87 - $24.73
11% of jobs
$24.73 - $27.59
8% of jobs
$29.15 is the 75th percentile. Wages above this are outliers.
$27.59 - $30.46
6% of jobs
$30.46 - $33.32
5% of jobs
$33.32 - $36.19
5% of jobs
$36.19 - $39.05
8% of jobs
$39.05 - $41.91
3% of jobs
$10
$25
$41
A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.
A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.
To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.
For Remote Customer Service Supervisor jobs in Duncan, BC, the most frequently searched job titles are:
The top searched job categories for Remote Customer Service Supervisor jobs in Duncan, BC are:
Cities near Duncan, BC with the most Remote Customer Service Supervisor job openings:
CA$111K - CA$130K/yr
Full-time
Medical, Dental, Retirement, PTO
Re-posted 10 days ago
Majestic mountains, the rugged West Coast Trail, serene lakes, and one of the world's tallest free-standing timber rail trestles all lie in the picturesque Cowichan Valley Regional District (CVRD). Located on Vancouver Island, the CVRD provides a wide range of local government services to a population of 80,000 within its 4 distinct municipalities and 9 electoral areas. Just 50 km north of Victoria and 30 km south of Nanaimo, the Cowichan Valley offers a warm climate and numerous parks, recreational, cultural, and social opportunities.
We are seeking to add to our team, a professional with excellent leadership qualities and strong planning skills.
Reporting to the Manager, Community Planning or Development Services, the Planning Coordinator supports the Regional District's current and long-range planning operations. This exempt position works in an administrative, technical and management capacity in carrying out the supervision of staff, programs and services and acts as a liaison and resource between the Land Use Services Department and other CVRD divisions, and with external agencies and organizations. The immediate need is for a Planning Coordinator in the Development Services Division, supporting customer service and development applications processes.
QualificationsAn equivalent combination of education, training and experience may be considered.
View the full job description listing all the job requirements.
Hours of WorkThis regular-full time exempt position works 35 hours per week (Monday - Friday, 8:30-4:30) and is eligible for flex time. Some evening and weekend work may be required. This position works from the CVRD's main office in Duncan, BC, and at this time, is eligible to be part of the Work From Home program, potentially working a hybrid in-office / remote schedule after a successful in-office training period.
SalaryThe CVRD offers a competitive salary range of $111,765.09 to $130,660.09 per year (2026 rate), commensurate with experience, plus a comprehensive benefits package including extended health, dental, and insurance benefits, pension, and paid vacation.
Application InstructionsIf you are ready to take on this challenging and rewarding leadership role, please submit your cover letter and resume in confidence via the application link above by 4:30 pm on the date indicated. Please include a recent drivers' absract with your application.
NoteNote that testing may be required during the interview process. Testing is based on the knowledge, skills, abilities and qualifications outlined in the job description.
Job applicants requiring accommodation to participate in any stage of the hiring process should contact Human Resources at hr@cvrd.bc.ca to communicate their accommodation needs.
Employment Type: FULL_TIME