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Remote Hotel Customer Service Jobs in Rochester, NY

ConServe

Customer Service Associate

Fairport, NY · Remote

$13.75 - $19/hr

Our Customer Service Associate will initiate first party calls on behalf of our clients with ... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by ...

Next Stop Travels

Travel Customer Representative

Rochester, NY · On-site +1

$15.75 - $21.50/hr

We are committed to providing exceptional customer service and helping our clients discover the world in new and exciting ways. As a remote company, we value flexibility, creativity, and a passion ...

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How much do remote hotel customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote hotel customer service in Rochester, NY is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.66 per hour, depending on experience, location, and employer.

What is a Remote Hotel Customer Service job?

A Remote Hotel Customer Service job involves assisting hotel guests with reservations, inquiries, and concerns from a remote location. Responsibilities may include handling booking requests, providing information about hotel services, processing payments, and addressing guest issues through phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and knowledge of hotel policies. It allows employees to work from home while ensuring a high level of customer satisfaction for hotel guests.

What are the key skills and qualifications needed to thrive in the Remote Hotel Customer Service position, and why are they important?

To thrive as a Remote Hotel Customer Service representative, you need strong communication abilities, problem-solving skills, and experience in hospitality or customer support. Familiarity with property management systems (PMS), reservation platforms, and CRM tools is often required, and some employers may prefer candidates with customer service certifications. Outstanding candidates demonstrate patience, a positive attitude, and the ability to remain calm under pressure while delivering exceptional guest experiences remotely. These skills and qualities ensure effective resolution of guest inquiries, contribute to customer satisfaction, and support a hotel's reputation and operations.

What are some typical challenges faced by remote hotel customer service representatives?

Remote hotel customer service representatives often navigate challenges such as handling multiple guest inquiries simultaneously, resolving issues without being on-site, and communicating effectively across various channels like phone, email, and live chat. Balancing a high volume of requests while maintaining accuracy and a friendly tone can require strong time management and problem-solving skills. Team members usually collaborate virtually with other departments, such as housekeeping or reservations, to quickly resolve guest concerns. Successfully overcoming these challenges contributes directly to positive guest experiences and helps hotels maintain a high standard of service, even from a remote environment.
More about Remote Hotel Customer Service jobs
What are the most commonly searched types of Hotel Customer Service jobs in Rochester, NY? The most popular types of Hotel Customer Service jobs in Rochester, NY are:
What are popular job titles related to Remote Hotel Customer Service jobs in Rochester, NY? For Remote Hotel Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Hotel Customer Service jobs in Rochester, NY look for? The top searched job categories for Remote Hotel Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Hotel Customer Service jobs? Cities near Rochester, NY with the most Remote Hotel Customer Service job openings:
Remote Hotel Customer Service jobs near you
Infographic showing various Remote Hotel Customer Service job openings in Rochester, NY as of May 2026, with employment types broken down into 66% Full Time, 19% Part Time, and 15% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,289 per year, or $17.9 per hour.

Virtual Enrollment Coordinator

McQuade Organization

Geneseo, NY • Remote

Full-time

Posted 5 days ago

Job description

Looking for a career with stability, flexibility, and long term growth in a rapidly expanding industry?

We are actively hiring motivated individuals for Virtual Enrollment Coordinator positions with a company backed by a Fortune 500 organization.

  • Fully Remote
  • Training Provided
  • Advancement Opportunities
  • Flexible Scheduling

Whether you're starting fresh or looking to grow into leadership, we offer both entry level and supervisor opportunities.

Why This Opportunity Stands Out

Our industry continues to grow because people will always need personalized customer support, enrollment assistance, and human connection.

While many industries are being impacted by automation and AI, this role focuses on communication, relationship building, and helping real families make informed decisions, skills that remain valuable and in demand.

  • Strong communication and people skills
  • Comfortable working independently from home
  • Coachable and willing to learn
  • Basic computer and internet skills

Customer service, retail, hospitality, sales, or call center experience is a plus, but not required.

Apply