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Remote Hotel Customer Service Jobs in Rochester, NY

HMG Careers

Remote Sales and Service Advisor

Piffard, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Hotel Customer Service information

See Rochester, NY salary details

$9

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$27

How much do remote hotel customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote hotel customer service in Rochester, NY is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote hotel customer service?

To thrive as a Remote Hotel Customer Service representative, you need strong communication abilities, problem-solving skills, and experience in hospitality or customer support. Familiarity with property management systems (PMS), reservation platforms, and CRM tools is often required, and some employers may prefer candidates with customer service certifications. Outstanding candidates demonstrate patience, a positive attitude, and the ability to remain calm under pressure while delivering exceptional guest experiences remotely. These skills and qualities ensure effective resolution of guest inquiries, contribute to customer satisfaction, and support a hotel's reputation and operations.

What is a remote hotel customer service representative?

A Remote Hotel Customer Service job involves assisting hotel guests with reservations, inquiries, and concerns from a remote location. Responsibilities may include handling booking requests, providing information about hotel services, processing payments, and addressing guest issues through phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and knowledge of hotel policies. It allows employees to work from home while ensuring a high level of customer satisfaction for hotel guests.

What are some typical challenges faced by remote hotel customer service representatives?

Remote hotel customer service representatives often navigate challenges such as handling multiple guest inquiries simultaneously, resolving issues without being on-site, and communicating effectively across various channels like phone, email, and live chat. Balancing a high volume of requests while maintaining accuracy and a friendly tone can require strong time management and problem-solving skills. Team members usually collaborate virtually with other departments, such as housekeeping or reservations, to quickly resolve guest concerns. Successfully overcoming these challenges contributes directly to positive guest experiences and helps hotels maintain a high standard of service, even from a remote environment.

What are the most commonly searched types of Hotel Customer Service jobs in Rochester, NY? The most popular types of Hotel Customer Service jobs in Rochester, NY are:
What are popular job titles related to Remote Hotel Customer Service jobs in Rochester, NY? For Remote Hotel Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Hotel Customer Service jobs in Rochester, NY look for? The top searched job categories for Remote Hotel Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Hotel Customer Service jobs? Cities near Rochester, NY with the most Remote Hotel Customer Service job openings:
Remote Hotel Customer Service jobs near you
Infographic showing various Remote Hotel Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution, with an average salary of $37,289 per year, or $17.9 per hour.

Travel Customer Service Representative - Remote

Passport Equals Travel Adventures

Rochester, NY • Remote

$15.75 - $21.50/hr

Part-time

Posted 24 days ago

Job description

Job Title: Travel Customer Service Representative

Location: Remote / Flexible

Employment Type: Fill-Time or Part-Time

Job Type: Part-time

About The Role:

We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, helping them plan, manage, and enjoy their travel experiences from start to finish.

If you enjoy helping people, solving problems, and working in a fast-paced environment, we’d love to hear from you.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and social media in a timely and professional manner
  • Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
  • Resolve customer issues and provide solutions with a positive attitude
  • Maintain accurate client records and booking details
  • Provide recommendations and travel advice tailored to client needs
  • Follow up with clients before and after trips to ensure satisfaction
  • Collaborate with team members to deliver excellent service

Qualifications:

  • Previous customer service experience (travel industry experience is a plus)
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities
  • Organized and detail-oriented
  • Comfortable using computers, booking systems, and social media platforms
  • Passion for traveling and helping others

What We Offer:

  • Flexible work environment
  • Opportunity to grow within the company
  • Travel perks and industry discounts (if applicable)
  • Growth and advancement opportunities
  • Supportive and positive team culture

Please Verify that your Country is on this list: Residents or citizens from these countries are eligible:

United States, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Italy, Ireland, Jamaica, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Saint Kitts and Nevis, Saint Lucia, Spain, Trinidad and Tobago, United Kingdom, and Uruguay.

How to Apply:

We are looking to fill positions immediately. Apply today to join our team and help customers create unforgettable travel experiences!

Send your resume and a short introduction about why you’d be a great fit for us.

Apply