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Remote Home Inbound Call Center Jobs in Phoenix, AZ

Tango Care

Lead, Call Center (Remote)

Phoenix, AZ · On-site +1

Description tango is a leader in the home health management industry and is preparing for ... inbound/outbound calls received and made. The Lead acts as a liaison between the Supervisor and ...

New

NYTP

CSR Call Center Agent

Mesa, AZ · Remote

$15 - $16/hr

REMOTE - Require Local to Mesa, AZ MAX RATE: $15 - 16/hr on W2 Client: disclose later Experience ... Adhere to daily schedule by being available to take inbound calls as scheduled Answer inbound calls ...

ASCENSUS

Call Center Representative

Phoenix, AZ · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click ...

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Remote Home Inbound Call Center information

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$12

$17

$22

How much do remote home inbound call center jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote home inbound call center in Phoenix, AZ is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.12 per hour, depending on experience, location, and employer.

What is a remote home inbound call center?

A Remote Home Inbound Call Center job involves working from home to answer incoming calls from customers on behalf of a company. These roles typically include providing customer support, handling inquiries, processing orders, or resolving issues. Employees use their own equipment, such as a computer and headset, and connect to the company's systems via the internet. This position is ideal for individuals seeking flexible work arrangements and the ability to work from any location.

What are the key skills and qualifications needed to thrive as a remote home inbound call center representative?

To thrive as a Remote Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes VoIP technology is often required. Exceptional listening skills, patience, and the ability to stay organized while multitasking set top performers apart. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a virtual environment.

What are some common challenges faced by remote home inbound call center agents, and how can they be addressed?

Remote home inbound call center agents often face challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To address these, it's important to establish a dedicated, quiet workspace, follow a structured daily routine, and utilize company-provided tools for collaboration and support. Regular check-ins with supervisors and team members, as well as ongoing training, can also help agents stay connected and perform effectively.

What is the difference between Remote Home Inbound Call Center vs Remote Home Customer Service Representative?

AspectRemote Home Inbound Call CenterRemote Home Customer Service Representative
Primary RoleHandling inbound calls for various clients, providing support and informationAssisting customers with inquiries, complaints, and product/service information
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Work EnvironmentHome-based, call center setupHome-based, individual customer interactions
CertificationsTypically none required; customer service skills preferredTypically none required; customer service experience preferred

While both roles involve working from home and handling inbound calls, the Remote Home Inbound Call Center often supports multiple clients or products within a call center environment, whereas the Remote Home Customer Service Representative usually focuses on assisting customers for a specific company or brand. Both positions require strong communication skills and are popular in the remote work industry.

What are the most commonly searched types of Home Inbound Call Center jobs in Phoenix, AZ?

The most popular types of Home Inbound Call Center jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Home Inbound Call Center jobs?

Cities near Phoenix, AZ with the most Remote Home Inbound Call Center job openings:

Remote Home Inbound Call Center jobs near you

Lead, Call Center (Remote)

Phoenix, AZ • On-site, Remote

Tango Care
See more jobs at Tango Careexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.
We are currently looking for a Lead to join our growing Call Center team!
The Lead acts as the subject matter expert for referral management employees within the call center team while maintaining first call resolution for all inbound/outbound calls received and made. The Lead acts as a liaison between the Supervisor and employees of the team. The Lead maintains and ensures compliance of the team with applicable laws and regulations and the policies of tango.
Schedule
  • This position requires availability to work weekends, including Saturday and Sunday, as part of the regular work schedule.
    • 4-Day Workweek: 6:30 AM - 5:30 PM (Arizona Time)
    • 5-Day Workweek: 8:30 AM - 5:30 PM (Arizona Time)

Essential Functions
  • As the main point of contact for a team of call center agents, answer questions raised by the team to ensure proper processing of inbound and outbound calls in accordance with policies and desktop procedures.
  • Support employee quality and productivity training, as identified on audits or productivity reporting.
  • In conjunction with the Training team, train, and mentor new call center agents within the team to ensure phone metrics can be met without loss of efficiency.
  • Report promptly to team Supervisor when delays are identified.
  • Coordinate with the Supervisor and the Training team to assist with creation and updates to desktop procedures.
  • Run team reports as requested.
  • Notify the supervisor of any retraining opportunities with the team.
  • May be assigned to fill in for Supervisor when required, to ensure appropriate scheduling of team members for day-to-day production coverage.
  • Manage phone queues and employees in production.
  • All duties as outlined within the (Employee) Job Description, including answering calls to support attaining service levels.
  • And other duties as assigned.

Office Location
  • 2415 Camelback Road, Suite 700, Phoenix, ASZ 85016

**Remote**
Qualifications
  • Must be at least 18 years of age.
  • High School Diploma or GED
  • Has basic computer knowledge and experience including Microsoft Word, Excel & typing skills.
  • 3-4 years of experience within a Call Center/inbound phone calls processing team.
  • Maintain composure in high pressure situations.
  • Is customer service oriented with excellent oral and written communication skills.
  • Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.
  • Is detail oriented and displays good organizational skills.
  • Must have reliable internet or be able to work at the office in Phoenix.
  • Ability to convey a positive and professional image to our team members
  • Capable of following an issue through to its conclusion
  • Must be able to work at a fast pace managing large amounts of responsibilities while maintaining attention to details.
  • Is customer service oriented with excellent oral and written communication skills.
  • Must be able to sit at desk in front of computer for long periods of time.
  • Strong knowledge of healthcare regulations such as HIPAA, FDA, or other applicable standards.

Proven Personal Attributes
  • Ability to multitask in a fast-paced work environment.
  • Ability to remain calm under pressure and manage stressful situations.
  • Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.
  • Ability to maintain a high level of confidentiality and remain HIPAA compliant.
  • Ability to establish highly productive and detailed organizational skills/habits.
  • Ability to motivate others and project a positive attitude.
  • Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes.
  • Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.

tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

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