Remote Home Appliance Tech Support Jobs in San Ramon, CA

We're a team of friends bound together by a mission to preserve our planet for future generations through innovative energy solutions and modern infrastructure. Intersect develops, constructs, and operates the most ambitious power and data center infrastructure in the country by co-locating industrial demand with dedicated gas and renewable power generation.
Intersect was acquired by Google in March 2026 and operates as an independent subsidiary. We are developing and constructing multiple gigawatts of energy and data center projects in the U.S., enabling more data center and generation capacity to come online faster. We're on an aggressive growth trajectory and looking for people hungry to tackle the largest energy challenges on the planet.
Location & Team Gatherings
Intersect has been a fully flexible workplace since its founding in 2016. We've been very intentional about the way we do things. We are not work-from-home, hybrid, or in-office - we are any and all of those options! Deepening social connections and offering shared experiences is a cornerstone of the way we work. We connect as a team at our Team Week experiences four times a year and at our recently established Hub locations - SF Bay Area, NYC Metro Area, NY; Denver, CO; Austin, TX; Calgary, AB; and Toronto, ON.
We are currently looking for candidates located within 60 miles of any of the listed hubs to foster more in-person connections while maintaining our flexible remote culture.
About This Role
As part of Intersect's Technology team, you'll help deliver secure, reliable, and scalable IT operations that keep employees productive and connected across the organization. This role combines hands-on systems administration with thoughtful end-user support, helping teammates seamlessly access the tools and systems they rely on every day.
You'll serve as a key technical resource across identity management, endpoint administration, SaaS operations, and employee support, while helping improve IT processes and documentation as the company continues to grow. This position is slightly more senior in scope and responsibility, providing opportunities to take ownership of technical escalations, mentor best practices, and contribute to operational improvements across the broader IT environment.
Please note: This is a hybrid role based in San Francisco and requires regular in-office collaboration with teammates and stakeholders.
Team Overview
This team plays a critical role in advancing the company's mission to accelerate the energy transition by enabling employees with secure, reliable, and scalable technology. Partnering closely with teams across the business, the Technology group ensures systems, tools, and support services empower collaboration, protect company data, and support growth. Joining this team offers broad exposure to modern IT operations, opportunities to improve systems and processes, and meaningful impact across the organization.
What You'll Do
Administer Core Systems & Infrastructure

• Administer and maintain Windows and macOS systems to ensure stability, performance, and availability
• Manage identity and access through Okta, including user lifecycle management, SSO, MFA enforcement, and group administration across SaaS applications
• Support and maintain Google Workspace administration, organizational policies, and access controls
• Perform endpoint patching, software updates, and routine maintenance to maintain secure and reliable environments
• Partner with teammates to improve endpoint management standards and operational consistency

Deliver User Support & Help Desk Excellence

• Resolve escalated support requests and serve as a trusted technical escalation point for employees
• Deliver high-quality onboarding and offboarding experiences, including provisioning devices, managing access, and supporting employee setup
• Troubleshoot hardware, software, SaaS, and access-related issues with a customer-first mindset
• Maintain clear and organized documentation of support procedures, known issues, and resolutions

Manage Software & IT Assets

• Install, configure, maintain, and support operating systems and business applications across the organization
• Manage software licensing, subscriptions, and compliance requirements
• Maintain IT asset inventory and oversee device lifecycle management from provisioning through retirement
• Administer and maintain MDM platforms such as Kandji, Jamf, Intune, or equivalent tooling
• Oversee endpoint enrollment, configuration management, and device compliance workflows

Maintain Secure & Reliable Endpoint Environments

• Apply security best practices across endpoints, identity systems, and user access workflows
• Support identity governance activities, including SaaS access reviews and account hygiene initiatives
• Ensure endpoint environments comply with internal security standards and baseline configurations
• Partner with cross-functional teams to identify and address operational or security gaps

Improve Processes & Documentation

• Create and maintain clear standard operating procedures and internal IT documentation
• Identify opportunities for process improvements, automation, and operational efficiency
• Support scalable IT practices that improve reliability and employee experience
• Provide guidance and basic training to employees on IT tools, workflows, and best practices

What You'll Bring

• 7+ years of experience in IT support, systems administration, or related technical operations roles
• Experience supporting employees in a business or corporate environment
• Strong proficiency supporting Windows and macOS operating systems
• Experience administering identity providers such as Okta or similar platforms
• Experience managing devices through MDM solutions including Jamf, Kandji, Intune, or equivalent tools
• Familiarity with cloud productivity platforms such as Google Workspace
• Experience with software deployment, patch management, and software license administration
• Working knowledge of networking fundamentals and endpoint troubleshooting
• Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
• Exposure to scripting or automation tools such as PowerShell, Python, or Apps Script will help you succeed
• Strong troubleshooting skills, attention to detail, and commitment to documentation
• Clear communication skills and a customer-focused mindset that builds trust with teammates
• Ability to manage competing priorities independently while maintaining high-quality support
• A collaborative, proactive approach that will help you succeed in a fast-moving environment
• Based in or able to work regularly from the San Francisco office

Total Rewards
Total Compensation: $118,000 to $150,000 (total compensation includes base salary + bonus in USD)
Equity: Beyond your salary, you'll receive an Equity Grant, giving you a meaningful stake in our parent company.
Health & wellness: 100% premium coverage for you and your dependents on medical, dental, and vision
Time to recharge: Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year)
Family support: Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning and family care support through Carrot and Maven
Mental health: Free access to Spring Health, including 5 free therapy and psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+
Perks & extras: $150 monthly food stipend, $150 monthly reimbursement for cell phone and internet, pet insurance allowance, full home office setup, free access to UrbanSitter with $625 in quarterly company-paid credits, ActiveHero, and One Medical
Intersect maintains a work environment free from discrimination, one where all employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Intersect's commitment to equal employment opportunity. Intersect does not discriminate against any employee or applicant on the basis of age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by and consistent with applicable local laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
We sometimes use AI-powered note taking tools during interviews to support our team. They're used only for documentation and don't replace human judgment.