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Remote Helpdesk Jobs in Hoover, AL (NOW HIRING)

ReminderMedia

Sales Executive - Remote

Birmingham, AL · Remote

$65K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... that has helped over 100K small businesses grow their client base through a powerful suite of ... You will join a dynamic, remote team that values integrity, resilience, and high performance. Key ...

ReminderMedia

Sales Executive - Remote

Birmingham, AL · Remote

$65K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... that has helped over 100K small businesses grow their client base through a powerful suite of ... You will join a dynamic, remote team that values integrity, resilience, and high performance. Key ...

ReminderMedia

Sales Executive - Remote

Birmingham, AL · On-site +1

$65K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... that has helped over 100K small businesses grow their client base through a powerful suite of ... You will join a dynamic, remote team that values integrity, resilience, and high performance. Key ...

Promoted2

Remote Insurance Agent

Birmingham, AL · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... About the Company We're a national financial services organization helping families achieve ...

HMG Careers

Remote Sales Representative

Fairfield, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Trafford, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Consultant Remote

County Line, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Pell City, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Pinson, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Promoted2

Remote Insurance Agent

Birmingham, AL · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Bessemer, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Springville, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Consultant Remote

West Blocton, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Lone Star Careers

Remote Sales Rep

Birmingham, AL · Remote

$69K - $150K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Forestdale, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Sylvan Springs, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Cardiff, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Hoover, AL

Remote Helpdesk information

See Hoover, AL salary details

$11

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$29

How much do remote helpdesk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote helpdesk in Hoover, AL is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.88 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What cities near Hoover, AL are hiring for Remote Helpdesk jobs?

Cities near Hoover, AL with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Hoover, AL as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $42,487 per year, or $20.4 per hour.

Sales Executive - Remote

ReminderMedia

Birmingham, AL • Remote

$65K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Recognized as a top place to work (philly.com)…a Philly Top 100 company…a multi-year Inc 5000 award winner)…and an A+ BBB rating, ReminderMedia is a leading marketing services provider that has helped over 100K small businesses grow their client base through a powerful suite of digital and direct-mail marketing solutions. As Sales Executive, you will play a pivotal role in driving the company's expansion by connecting with B2B prospects and helping them leverage ReminderMedia's suite of tools to grow their client base. You will join a dynamic, remote team that values integrity, resilience, and high performance.
Key responsibilities include:

  • Engaging B2B prospects through a high volume of outbound phone calls to book appointments and drive sales of digital and direct mail marketing tools
  • Consistently achieving activity and performance KPIs, including phone time, dials, and sales volume
  • Following an established sales process and incorporating coaching and feedback from management
  • Demonstrating a competitive, energetic, and positive attitude in a high-rejection, high-volume sales environment
  • Performing independently and reliably in a remote work setting

Join ReminderMedia and contribute to a culture that values growth, achievement, and client success.

Requirements

Required Qualifications:
  • Resident in one of the following states: FL, GA, SC, NC, NJ, PA, DE, VA, KY, TN, IN, MI, MO, MN, AL, TX, OK, CO, NM, AZ, UT, or NV
  • Available to work a 40-hour standard schedule from 9:00 a.m. to 6:00 p.m. (EST) weekdays- with paid time-off, paid holidays and no night or weekend shifts- from a dedicated, distraction-free workspace with a high-speed internet connection
  • Has a dedicated, distraction-free workspace and reliable high-speed internet for remote work
  • Energetic, resilient, and positive attitude with strong communication and persuasion skills
  • High integrity, work ethic, reliability, and self-discipline to perform independently in a remote environment
  • Driven to exceed goals and thrive in high-rejection, high-volume outbound sales
Preferred Qualifications:
  • Bachelor’s degree
  • Proven quota attainment and strong career progression in highly-competitive work environments

Benefits

  • $65K to $125K+ OTE with a set base and lucrative performance-based bonuses
  • Robust benefits including medical, dental, vision, 401(k) with company match and much more
  • Equipment needed to work remotely - including laptop and phone services