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Remote Helpdesk Jobs in Frederick, CO (NOW HIRING)

Eliassen Group

Tier II Helpdesk Specialist

Denver, CO · Remote

$18 - $22.50/hr

Perform remote or in-person fixes including installing and upgrading software, installing hardware ... to help identify candidates whose qualifications most closely match the requirements of the ...

Fisher Organization

Remote Entry-Level Sales

Aurora, CO · Remote

S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated individuals who enjoy helping others and are looking for long-term career growth. In ...

New

Fisher Organization

Remote Entry-Level Sales

Greeley, CO · Remote

S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated individuals who enjoy helping others and are looking for long-term career growth. In ...

New

HB Travels

Remote Travel Planning Specialist

Greeley, CO · Remote

$35K - $70K/yr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We're looking for a motivated and ... In this role, you'll help clients plan memorable travel experiences by coordinating reservations ...

Bendixen Life Group

Remote Insurance Agent

Boulder, CO · On-site +1

$106K - $137K/yr

Build a Flexible Career Helping Families Protect Their Future Bendixen Life Group is a growing ... This is a remote, commission-based opportunity with access to warm leads, flexible scheduling, and ...

ForgeFit

Remote Inside Sales Representative

Aurora, CO · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

Bendixen Life Group

Remote Insurance Agent

Denver, CO · On-site +1

$105K - $136K/yr

Build a Flexible Career Helping Families Protect Their Future Bendixen Life Group is a growing ... This is a remote, commission-based opportunity with access to warm leads, flexible scheduling, and ...

ForgeFit

Remote Inside Sales Representative

Arvada, CO · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

ForgeFit

Remote Inside Sales Representative

Denver, CO · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Frederick, CO

Remote Helpdesk information

See Frederick, CO salary details

$13

$24

$36

How much do remote helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote helpdesk in Frederick, CO is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $27.79 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What cities near Frederick, CO are hiring for Remote Helpdesk jobs?

Cities near Frederick, CO with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Frederick, CO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $51,552 per year, or $24.8 per hour.

Tier II Helpdesk Specialist

Eliassen Group

Denver, CO • Remote

$18 - $22.50/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Description:

On-site 5 days/week in Overland Park, KS

Our client seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, peripherals, and core applications. The specialist will record, triage, and resolve incidents through the service desk, perform troubleshooting and preventative maintenance, support software releases and rollouts, and escalate issues as needed. The role will document resolutions, deliver customer-focused service, and adhere to change and audit procedures.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $18.00 to $22.50/hr. w2

Responsibilities:
  • Monitor service desk system for incoming requests and resolve or escalate accordingly.
  • Provide technical assistance and support for desktops, laptops, printers, peripherals, and core applications.
  • Record, track, and document issues and resolutions using service desk software through final resolution.
  • Apply approved diagnostic utilities and access FAQ resources to aid in troubleshooting.
  • Perform remote or in-person fixes including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Conduct preventative maintenance on end user devices and IT equipment.
  • Test fixes to ensure adequate resolution and perform post-resolution follow ups.
  • Escalate problems to higher tier groups or supervisor as required.
  • Assist in software releases and rollouts according to change management best practices.
  • Adhere to audit responsibility policies and procedures and alert management to incident trends.
  • Handle confidential data responsibly and maintain strong documentation.
  • Assist in training of Tier I support staff and support day-to-day operations as needed.
  • Participate in assigned projects and company or department training.
  • Support onboarding tasks, computer setups, and user access in tools such as Office 365 and Active Directory.
Experience Requirements:
  • 2 to 4 years of relevant on-site technical support experience.
  • Knowledge of advanced computer hardware including desktops, laptops, smartphones, and end user network configurations.
  • Experience with Microsoft client operating systems.
  • Extensive application support experience with Microsoft Office and Office 365 applications.
  • Working knowledge of software and hardware diagnostic tools; proficiency in basic network fundamentals.
  • Experience with service desk tools; ServiceNow or Jira preferred.
  • Strong written and oral communication, customer service, and interpersonal skills with focus on rapport, listening, and questioning.
  • Strong documentation skills with attention to detail; ability to research diverse computing issues.
  • Effective time management with ability to prioritize and execute in a high-pressure environment.
  • Self-starter who can work independently and as part of a team; dependable with consistent attendance.
  • Flexibility to work nights, weekends, and overtime as needed.
  • Ability to handle and set up technology equipment; ability to lift up to 50 lbs.
Education Requirements:

High School Diploma or G.E.D or equivalent combination of education and experience.

Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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