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Remote Helpdesk Jobs in Danvers, MA (NOW HIRING)

Fisher Agencies

Remote Entry-Level Leader

Boston, MA · On-site +1

$155K/yr

As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in developing sales strategies aimed at driving success after you learn the business ...

HMG Careers

Remote Insurance Agent

Chelsea, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

New

YO AI Labs

US Attorney - Remote

Boston, MA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

HMG Careers

Remote Insurance Agent

Lawrence, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

New

Promoted2

Remote Insurance Agent

Lowell, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Executive - Remote

Chelsea, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

New

YO AI Labs

Associate Attorney - Remote

Boston, MA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Senior Counsel - Remote

Lynn, MA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Senior Counsel - Remote

Lowell, MA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Senior Counsel - Remote

Cambridge, MA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Senior Counsel - Remote

Quincy, MA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

YO AI Labs

Corporate Attorney - Remote

Boston, MA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Senior Counsel - Remote

Boston, MA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

MedSchoolCoach

Research Mentor (Remote)

Boston, MA · Remote

$75 - $100/hr

The MedSchoolCoach Research Mentorship Program is a fully virtual opportunity designed to help high ... Remote (Must have stable internet access) Part-time, flexible hours

InsuraTec

Sales Representative (Remote)

Methuen, MA · Remote

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Danvers, MA

Remote Helpdesk information

See Danvers, MA salary details

$13

$24

$35

How much do remote helpdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote helpdesk in Danvers, MA is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.45 per hour, depending on experience, location, and employer.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What job categories do people searching Remote Helpdesk jobs in Danvers, MA look for? The top searched job categories for Remote Helpdesk jobs in Danvers, MA are:
What cities near Danvers, MA are hiring for Remote Helpdesk jobs? Cities near Danvers, MA with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Danvers, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,919 per year, or $24.5 per hour.

Remote Entry-Level Leader

Fisher Agencies

Boston, MA • On-site, Remote

$155K/yr

Full-time

Life

Re-posted 13 days ago

Job description

Fisher Agencies is looking for motivated individuals to join our team as Remote Entry-Level Leaders. This role provides an excellent opportunity to develop leadership skills while working remotely in a dynamic and supportive environment.
As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in developing sales strategies aimed at driving success after you learn the business yourself. You will gain valuable experience in management, communication, and team-building within a company dedicated to growth and employee development.
Join Fisher Agencies to take the next step in your professional career and be part of a growing organization committed to your success.
Requirements
  • Strong communication and interpersonal skills
  • Self-motivated and driven to succeed
  • Leadership potential or willingness to develop leadership abilities
  • Comfortable working remotely and managing time effectively
  • Proficiency with basic computer applications (e.g., Zoom, Google Calendar)
  • Previous sales or management experience is a plus but not required

Benefits
  • Training & Development
  • Work From Home
  • Life Insurance (Basic, Voluntary & AD&D)

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