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Remote Helpdesk Jobs in Brandon, VT (NOW HIRING)

TEKsystems

Customer Care Representatives- 100% Remote

Rutland, VT · Remote

$20 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This opportunity will offer a schedule that is 100% remote. These positions will interview this ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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Remote Helpdesk information

See Brandon, VT salary details

$13

$23

$34

How much do remote helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote helpdesk in Brandon, VT is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.54 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What cities near Brandon, VT are hiring for Remote Helpdesk jobs?

Cities near Brandon, VT with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you

Customer Service Representative - Remote (in Vermont)

The Vermont Country Store

Clarendon, VT • Remote

$16.25 - $22.25/hr

Part-time

Posted 4 days ago

Vermont Country Store rating

5.1

Company rating: 5.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We're looking for seasonal Customer Service Representatives who love Vermont as much as we do and appreciate our practical, hard-to-find products. In this role, you'll help customers find exactly what they need-and maybe something extra they'll love-from our catalog and online store. Full-time and part-time seasonal positions are available!

If that sounds like fun, you may be just the person we're looking for!

The majority of our Customer Service Representatives work from the comfort of their own homes in Vermont! Others prefer to work in our call center in Rutland, Vt.

Every Customer Service Representative receives on-the-job training! Equipment including laptop, monitor and keyboard are provided for remote Customer Service Representatives.

Current Customer Service Hours of Operation:

Monday - Saturday: 8:00am - 8:00pm

Sunday:10:00am - 6:30pm

A Sampling of What You'll Do

    • Answer customer phone calls to assist with placing orders from our catalog or online store
    • Answer customer questions about products and orders
    • Become knowledgeable about products offered by The Vermont Country Store
    • Build relationships and engage customers during phone calls

Who We're Looking For

    • Must be a Vermont resident, work must be performed in Vermont
    • Must have an internet speed of at least 40mbps for remote work
    • Must be at least 16 years of age
    • Dependable, enthusiastic, and flexible team player
    • Ability to learn new computer applications
    • Ability to use a laptop, keyboard and mouse
    • Desire to work in a fast-paced environment

About Us

The Vermont Country Store is one of the most unique and beloved companies in America. Orton Family owned since 1946, the company offers a comprehensive assortment of high-quality, practical and hard-to-find goods through its catalog, website and two stores in Weston and Rockingham, Vermont. Despite the company's image as an old-fashioned country store, The Vermont Country Store is a champion of innovation in our marketing, our operations and as an employer of choice. For two years running, The Vermont Country Store has earned the #1 ranking in the Universal Service Provider category of Newsweek Magazine's Best Online Shops, placing ahead of Amazon, Walmart, Target and other industry leaders. Come join our high-performing team who collaborate, innovate, and deliver strong results. We're committed to seeking life-long learners, promoting from within and creating long-term opportunities for those who excel. We welcome you to apply even if you don't check all the boxes. We hope you'll consider joining us and see where a career with us can lead you.

What You'll Love About The Vermont Country Store

    • Flexible schedules!
    • Potential for year-round employment
    • Free local bus service
    • Employee referral bonus
    • 40% employee discount
    • Fun seasonal activities and giveaways
    • Perks including Vermont Area Attractions discounts

What Vermont Country Store employees say

Pay

Benefits

Hours and flexibility

Workplace

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