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Remote Helpdesk Support Jobs in Union, NJ (NOW HIRING)

BK Behavior

Remote BCBA | FREE LBA Support!

Manhattan, NY · Remote

$81K - $99K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

BK Behavior

Remote BCBA | FREE LBA Support!

Brooklyn, NY · On-site +1

$78K - $95K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

BK Behavior

Remote BCBA | FREE LBA Support!!

Brooklyn, NY · On-site +1

$78K - $95K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

BK Behavior

Remote BCBA | FREE LBA Support!!

Manhattan, NY · Remote

$81K - $99K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

BK Behavior

Remote BCBA | FREE LBA Support!!

Manhattan, NY · Remote

$80K - $98K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

BK Behavior

Remote BCBA | FREE LBA Support!!

Manhattan, NY · Remote

$80K - $99K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

BK Behavior

Remote BCBA | FREE LBA Support!

Brooklyn, NY · Remote

$78K - $95K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

BK Behavior

Remote BCBA | FREE LBA Support!

Manhattan, NY · Remote

$81K - $99K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

BK Behavior

Remote BCBA | FREE LBA Support!!

Brooklyn, NY · Remote

$78K - $95K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

BK Behavior

Remote BCBA | FREE LBA Support!

Manhattan, NY · Remote

$81K - $99K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

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Showing results 21-40

All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Union, NJ

Remote Helpdesk Support information

See Union, NJ salary details

$12

$23

$34

How much do remote helpdesk support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote helpdesk support in Union, NJ is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.
What are popular job titles related to Remote Helpdesk Support jobs in Union, NJ? For Remote Helpdesk Support jobs in Union, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk Support jobs in Union, NJ look for? The top searched job categories for Remote Helpdesk Support jobs in Union, NJ are:
What cities near Union, NJ are hiring for Remote Helpdesk Support jobs? Cities near Union, NJ with the most Remote Helpdesk Support job openings:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Union, NJ as of August 2026, with employment types broken down into 20% Full Time, 60% Part Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $49,070 per year, or $23.6 per hour.

Product Support Analyst - Overnight Shift - Maintenance Monitoring Center - Lower Manhattan, NY

Adaptation

New York, NY • On-site, Remote

$21.50/hr

Full-time

Re-posted 11 days ago

Job description

We are looking for multiple Help Desk/IT Product Support Analysts to join our Overnight Shift to help support a large IT Support Team program.
Location: After a two-week training period onsite in Lower Manhattan, position will be fully remote in the meantime, with the expectation that the job will eventually be full time onsite.
Job Requirements:
• Outstanding verbal and written communication skills required to relay technical requirements between lane technicians, product specialists, supervisors, and system administrators.
• Perform data analytics for all facilities in real time, quickly and accurately identify issues, issue timely alerts to key personnel, and follow through to ensure the issues are properly resolved and documented.
• Maintain an exceptional level of service and adhere to contractual customer performance requirement. Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
• Monitor email and phone communication (both internal and external) to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
• Using available tools, ascertain the root causes to identify issues. Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff.
• Log and track calls and maintain history records and related problem documentation.
• Attention to detail both in communications and monitoring requirements for production systems.
• As required and instructed by management, identify trends, causes and effects, etc. and recommend enhancements to better or outperform Key Performance Indicators (KPI).
• As required and instructed by management, assess internal reports to spot system shortcomings and/or recommend system maintenance to mitigate performance degradation.
• Identify problems to efficiently mitigate system downtime in a timely manner.
• Direct and provide remote support for Lane Technicians to ensure seamless system operations.
• Maintain an exceptional level of service and adhere to required customer performance requirements to keep the department contractually compliant.
• Shift assignments are determined by the MMC Manager.
Required Skills & Experience:
o One Help Desk System or equivalent help desk tracking software.
o Basic MS Office Software Experience, specifically - Excel, Word, Teams
Education: High school diploma or general education degree (GED) required, post High School education in a technical or analytical field preferred.
Pay: $21.50 hourly
ABOUT ADAPTATION
Join ADAPTATION as we are building a strong Product Support Analyst team. We provide public sector and Fortune 500 companies with transformation consulting services to help understand new ways of working. We partner with our clients, integrators and technology experts to enable us to focus on our core competency - people and their journey through transformation.
www.adaptation-inc.com

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