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Remote Helpdesk Support Jobs in Middletown, NJ (NOW HIRING)

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site +1

$58K - $94K/yr

Responsibilities as the Automation Support Specialist include providing automation and helpdesk ... Knowledge of remote support tools and desktop management platforms. Additional information ...

YO AI Labs

AI Consulting Expert - Remote

New York, NY · Remote

$100 - $200/hr

In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

Unframe

Support Engineer (Remote)

New York, NY · Remote

About Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM ... About the role We're looking for a Support Engineer to join our team and support large global ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM ... About the role We're looking for a Support Engineer to join our team and support large global ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM ... About the role We're looking for a Support Engineer to join our team and support large global ...

AppleOne

Remote Call Center Representative

Avenel, NJ · Remote

$19/hr

Work from home, help people, and make an impact! We're hiring customer-focused professionals in New Jersey for a temporary/contract remote call center opportunity supporting healthcare insurance open ...

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Middletown, NJ

Remote Helpdesk Support information

See Middletown, NJ salary details

$12

$23

$34

How much do remote helpdesk support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote helpdesk support in Middletown, NJ is $23.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.44 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Middletown, NJ?

For Remote Helpdesk Support jobs in Middletown, NJ, the most frequently searched job titles are:

What cities near Middletown, NJ are hiring for Remote Helpdesk Support jobs?

Cities near Middletown, NJ with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Middletown, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,002 per year, or $23.6 per hour.

Automation Support Specialist

U.S. Courts

Brooklyn, NY • On-site, Remote

$58K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Summary
The United States Probation Department for the Eastern District of New York is accepting applications for an Automation Support Specialist. Responsibilities as the Automation Support Specialist include providing automation and helpdesk support for Probation staff and providing technical support in installing and configuring computer hardware and software programs. The incumbent performs routine to moderately complex troubleshooting for hardware and software systems. The ideal candidate must have
Learn more about this agency
Duties
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  • Provide information and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry.
  • Act as a technical expert in solving more complex system problems. Provide in-person trouble-shooting assistance with non-routine or more complicated issues which cannot be resolved via telephone.
  • Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.
  • Create user accounts and maintain associated documentation.
  • Perform automated tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation.
  • Provide day-to-day systems backups and verify the validity of data. Maintain an up-to-date computer related inventory, in accordance with policies and regulations. Provide input and recommendations regarding IT related projects.
  • Assist with office moves, reconnecting equipment in new locations.
  • Perform other duties as assigned.

Requirements
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Conditions of employment
As a condition of employment, the selected candidate must successfully complete a ten-year background investigation, and every five years thereafter will be subject to an updated investigation similar to the initial one. The investigation includes an FBI fingerprint check, as the position involves handling of confidential or highly sensitive information. The selected candidate may be appointed provisionally, and retention will depend upon favorable suitability determination of the background investigation.
Qualifications
  • To qualify for this position at the entrance level, you must possess one year of specialized experience.
  • Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.
  • Experience providing technical support to end users in a help desk or desktop support environment.
  • Experience troubleshooting Windows desktop operating systems and common enterprise applications.
  • Familiarity with Microsoft Office / Microsoft 365 applications.
  • Experience installing and configuring computer hardware, printers, and peripheral devices.
  • Basic understanding of network connectivity, VPN access, and wireless networking.
  • Experience supporting audio/video conferencing systems, including troubleshooting and providing user guidance.
  • Experience using ticketing systems to log, track, and resolve service requests.
  • Strong customer service and communication skills.
  • Ability to troubleshoot and resolve technical issues in a timely and professional manner.
  • This position requires occasional travel between both of our offices located in Brooklyn, New York and Central Islip, New York; therefore a valid driver's license is required.
  • Candidates must be able to lift and move items weighing up to fifty (50) pounds.

Education
  • Bachelor's degree in Information Technology, Computer Science or a closely related field.
  • IT certifications such as CompTIA A+, Security+ Network+, or Microsoft certifications.
  • Experience supporting Windows 11 in an enterprise environment.
  • Familiarity with Active Directory, including password resets and basic user account management.
  • Experience supporting mobile devices, including smartphones and tablets.
  • Knowledge of remote support tools and desktop management platforms.

Additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
Judiciary employees serve under "Excepted Appointment" and are considered "at will" employees. Federal Government Civil Service classifications or regulations do not apply. Judicial employees are entitled to the same benefits as other Federal Government employes, which include but are not limited to:
  • Paid Annual Leave
  • Paid Sick Leave
  • 11 Paid Holidays
  • Health Insurance
  • Dental and Vision Insurance
  • Life Insurance
  • Retirement Benefits
  • Thrift Savings Plan (TSP)
  • Flexible Spending Accounts
  • Pre-Tax Benefit Programs

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