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Remote Helpdesk Support Jobs in Illinois (NOW HIRING)

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How much do remote helpdesk support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote helpdesk support in Illinois is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.14 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.
What are the most commonly searched types of Helpdesk Support jobs in Illinois? The most popular types of Helpdesk Support jobs in Illinois are:
What are popular job titles related to Remote Helpdesk Support jobs in Illinois? For Remote Helpdesk Support jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk Support jobs in Illinois look for? The top searched job categories for Remote Helpdesk Support jobs in Illinois are:
What cities in Illinois are hiring for Remote Helpdesk Support jobs? Cities in Illinois with the most Remote Helpdesk Support job openings:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $46,662 per year, or $22.4 per hour.

Entry-Level IT Helpdesk Technician (Remote - United States ET)

Yelp, Inc

Chicago, IL • Remote

$44K - $60K/yr

Full-time

Posted 5 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Are you excited to help power the productivity of every Yelper globally? The IT Helpdesk team provides tech support to our Yelp offices worldwide. We solve technical challenges daily while providing customer support to employees across all of our regions!

As an IT Helpdesk Technician, your primary responsibilities will be to triage all support requests, resolve issues and escalate issues to the appropriate teams. Working on our global IT Helpdesk team, you will also help us provide excellent customer service to our employees in their goal to connect people with great local businesses!

This opportunity requires you to be located in the Eastern time zone of the United States. We welcome applicants from throughout the US. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.


  • Respond to assigned Helpdesk tickets and provide solutions for reported customer problems.
  • Identify, troubleshoot, and resolve hardware and software problems or escalate, if required.
  • Be familiar with Service Level Agreements (SLAs) and proper response times.
  • Use phone, chat and inbound ticket queue to handle global employee IT service requests.
  • Monitor internal ticketing system notifications for proactive response, and communication of any outages or system downtime.
  • Participate on Helpdesk team projects and ensure they are completed on time and to specifications.

  • Excellent customer service skills with a collaborative attitude.
  • Willingness to learn new technologies or working knowledge with Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
  • Familiarity with writing technical documentation.
  • Being action oriented with a strong understanding of ticket process, workflow and queue management.
  • Ability to work both independently and within a team environment.
  • Ability to prioritize and address multiple tasks in a dynamic and high-paced work environment.
  • Previous helpdesk experience is an asset.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience. Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $44,000 and $60,000. 

  • You may also be offered restricted stock units and benefits.
  • This opportunity has the option to be fully remote in locations within the United States' Eastern time zones.
  • You can find more information about Yelp's five star benefits here!

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
 
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
 
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. 
 
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
 
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
 
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
 
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
 
US Recruiting and Applicant Privacy Notice
 
Notice to Washington Applicants - Washington State Fair Chance Act
 
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